Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Preferred
Glad we did not need to use the plan.
James H. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Premium
No problems on my trip so I did not use the insurance. It was good to have just in case.
Tierney B. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
When I had to contact the company to make changes prior to leaving on my trip, sadly the phone rep I talked to was not at all helpful when I posed a question to him. His tone was uncalled for. Since this was my first time using this company’s plan, I don’t think I would be likely to recommend this company to others, nor do I think I will use them again when I purchase insurance.
Kawanna A. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Our claim, based on the French rail strike, was paid in full and very promptly, with no questions or difficulty whatsoever. We now use Generali for all our trip insurance. We're impressed by the coverage for the price, and the great claim response.
James B. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Generali Global Assistance
Standard
I'm actually not sure if this was a good plan or not because the communication from the people I spoke with was so convoluted. My travel was caught in the Japan multiple disasters of the worst Typhoon in decades and the Earthquake. I was stuck at the airport, my lodging and trip was in question and the two people I spoke with were indirect about my options to the point of being rude. I never got a straight answer whether I was covered or not. One person said, "we don't cover any losses from a little rain." This was a national disaster! The airport was shut down. People died. I was horrified. I asked to speak with another person and he said, "I can't do that." I hung up and called back and got another person who was a bit better but still very convoluted in her response. "Well, we can't say, but you can file a claim."
In the end, I made my trip, 2 different plane bookings later; I was 2 days late - but the hotels did not charge me. I lost a little money on plane flights but decided it was not worth the hassle with these people. I definitely do not recommend.
In the end, I made my trip, 2 different plane bookings later; I was 2 days late - but the hotels did not charge me. I lost a little money on plane flights but decided it was not worth the hassle with these people. I definitely do not recommend.
Kimberly I. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
-
Carol
Thank you for contacting InsureMyTrip describing your telephone contact with the Generali Global Assistance 24 hour assistance center. We apologize that you did not receive the A+ professional assistance that travelers historically have come to expect from Generali. We have forwarded your comments to Generali's management who will incorporate your unfortunate experience in their training program to improve their phone response.
Once again, we appreciate that you brought this to our attention.Oct 01,2018
Generali Global Assistance
Standard
It was a great relief to know that if an event happened, we had all issues covered. Thank you for being there if in fact we needed assistance.
Sandra M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
The agents were easy to work with, clearly explained the coverage, pricing was competitive. Fortunately, we have never had to file a claim, but we felt reassured to have the policy.
Roberta R. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Premium
did not need to use this trip but have before. No issues
Alfred H. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Thought the coverage price a little expensive
Althea W. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Didn't use the plan so I have no way of knowing how good the coverage was.
Robert R. would
recommend this plan to a friend or relative.
Please keep in mind that you can also contact InsureMyTrip at (800) 487-4722 for assistance prior to your travel with questions.