Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
Generali Global Assistance
Standard
Since I did not file a claim, it's hard to say how good they are, but they get good ratings and are reasonably priced with good coverage, so I would purchase insurance from them again.
David P. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Premium
I think this plan is OVER PRICED for a 16 day coverage. Happy I did not have to use it & deal with any hassles with the insurance company I made my purchase from.
Carol m. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
We didn’t need to use it but this gave us the security to know we had coverage if we should need it.
Lawrence J. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Provides peace of mind for us as senior citizens, allowing us to travel worry free!
Eileen F. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Since fortunately, I did not need to activate my policy, it's hard to review it intelligently, but the purchase process and the advice I received from the agent was very good. So I did feel I had purchased a product that provided both good value and good coverage.
Christina P. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
Very impressed with company. Sent me an email a couple of days before my trip to check on me and my plans! I will definitely use again.
Elizabeth H. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
I did not need to file any claims, but had piece of mind during my trip knowing that I had the Generali Global Assistance Preferred Plan in case I needed it. I thought the cost of purchasing the plan was very reasonable for those of us who are more budget minded.
Sarah K. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Thankfully, I did not have to use the ins coverage purchased.
Robert O. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Premium
Luckily I did not have to use the coverage.
Rowena M. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
As I had done previously in occasions prior to taking a cruise, I took out a travel insurance policy with CSA Travel Protection, Generali US Branch, New York. Up to now we never had the need to use the insurance coverage in any of our cruises, thanks be to God! Unfortunately, just days prior to our cruise, our son suddenly and unexpectedly became gravely ill and had to be rushed to a local medical center. Sadly, he passed away 3 days later. This took place in early November 2017. Immediately I notified the cruise agency and the insurance company, CSA. I filled out all the paper work they required and submitted it via Certified Mail. It took them a month to assign an agent to our case. Once an agent was assigned and following a number of communications, e-mail and verbal, the agent kept requiring more and more information, even information that had been previously submitted. There was always an excuse, such as "We have requested additional information from your travel supplier or agent" and "We must obtain additional medical information beyond what was provided with this claim", and others. This was as recently as March 18. My wife and I then decided to take matters into own hands and took the initiative to go to the Medical Center and get the information they claimed that they were waiting for, and got it quickly and without any problem. We mailed it to the agent via Certified Mail (as we had done earlier). Finally around April 6, almost 5 months later, the agent called to let us know that we would be receiving the insurance payment, which we finally did receive.
In summary, dealing with CSA Claims was very frustrating. This was as clear-cut, straight-forward and as an uncomplicated claim as possible, yet they kept delaying the claim and showed very little compassion and care for what we were going through, which added to our pains and sorrow during a most difficult time for us. I feel that if it hadn't been because we took the initiative to do the leg work and stay on their back, more than likely a few more months would have passed without resolution to our case. If there is good news, it's that they finally paid the claim. In contrast, I must say that the cruise agent and the cruise line were most helpful, accommodating and compassionate in servicing our needs.
Lastly, I fail to understand why folks give and insurance company a 5-STAR rating when they had no need to file a claim! Those reviews are totally useless!
In summary, dealing with CSA Claims was very frustrating. This was as clear-cut, straight-forward and as an uncomplicated claim as possible, yet they kept delaying the claim and showed very little compassion and care for what we were going through, which added to our pains and sorrow during a most difficult time for us. I feel that if it hadn't been because we took the initiative to do the leg work and stay on their back, more than likely a few more months would have passed without resolution to our case. If there is good news, it's that they finally paid the claim. In contrast, I must say that the cruise agent and the cruise line were most helpful, accommodating and compassionate in servicing our needs.
Lastly, I fail to understand why folks give and insurance company a 5-STAR rating when they had no need to file a claim! Those reviews are totally useless!
Jorge A. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Carol
We are very, very sorry to hear of the death of your son. That would have been a difficult time for you even if the claim process had gone smoothly, but it is good to know that Generali did pay the claim.
One of the benefits of purchasing your policy through InsureMyTrip is our promise of "Unparalleled Customer Service". Sometimes, a claim is denied by the travel insurance company or your claim may take an unusually long time. When this happens, InsureMyTrip customers have the option to have their claim reviewed by one of our Anytime Advocates® who will support you with the process.
Once again, we would like to express our sympathies and encourage you to call Customer Care at 800-487-4722 in the future for assistance in quoting, purchasing or claims. We are available weekdays from 7:00 AM to midnight ET and weekends from 9:00 AM to 9:00 PM.Apr 25,2018
Comprehensive plan premiums are calculated based on the age of the travelers, trip cost, and length of trip. You chose to purchase the Generali Premium plan which was one of the few plans that included the preexisting condition waiver as long as you purchased the policy prior to or on the date of final payment and insured the total cost of your trip. The Premium plan was also the most expensive of the Generali plans since it offered very generous coverage limits and broad terms and conditions.
In the future, you may wish to call us for a quote within 10 days of your initial trip payment for more competitive pricing on plans offering the preexisting condition waiver. We are available weekdays from 7:00 am to midnight ET and weekends from 9:00 am to 9:00 pm ET.