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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.57 out of 5
14,943
ratings and reviews
97%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
It is hard to recommend this plan, since I did not have the need to file a claim. I cannot judge how effective it would have been if something had happened.
Marie B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Excellent product.
James S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Seems odd to write such a positive review when I didn't use it at all but I travel alone and simply having this comprehensive yet reasonably priced plan gave me enormous peace of mind.
Carol S. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Premium
At my age (80) it was good to have the assurance that if anything unexpected came up, I was protected.
Annie O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I have used InsureMyTrip before, and have been satisfied with the ease of enrolling. Since I am not always confident on the computer, I have occasionally called your customer service number, which has always been very helpful.
Judy L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
InsureMyTrip is very helpful in purchasing travel insurance. The CSA plan was fine; thankfully we did not have to file any claims. The weak point in the coverage is replacement of items in lost or stolen luggage. Coverage for the current market value of one's clothing is pointless; what the traveler wants is replacement cost.
Michael H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Questions above really relate to customers who have had to collect on their insurance. We had no problems, fortunately. However, the process of obtaining the insurance was easy and I was able to print out the policy minutes after obtaining the insurance.
Stephen T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
CS reps on the phone were friendly and most of my claims were processed promptly. However, I was not able to get my air ticket change fee reimbursed as the reason was due to "airline unable to crew flight attendants", which although an inconvenience to me was not a qualified reason for my claim.
Hwee Sian G. would recommend this plan to a friend or relative.
10 of 10 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
We didn't really have any way to evaluate the comprehensiveness of the plan or the ease of filing and collecting a claim. No problems on our trip!
Jennings C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Found InsureMyTrip on the internet and selected it based on customer reviews. I thought using a "broker" might be better than going directly to one of the trip insurance companies I have used in the past. Might get a "best" rate from a well known company. The rep was knowledgeable and helpful in selecting the coverage I needed at the best rate. I did not have to cancel or interrupt my trip so I do not know if a claim submission would go smoothly. I will use InsureMyTrip again.
Stanley F. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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