Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
International Medical Group
iTravelInsured Travel LX
I was glad not to have to use the insureance plan. As such, I actually have no way of assessing how good was the coverage and service. Therfeore, my assessment is pretty meaningless!
Paul W. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel SE
i had lost baggage from tacloba, phillipnes to manila, philipines, i tried to file a claim for baggage location
or reembursement but i was then informed of receipts needed, place of purchase and price, which these conditions i was not informed of prior to purchase, which is very concerning when this is the reason for purchasing insurance, so i have no chance of baggage recovery, the money you spend with this company is useless for, warning keep your money, this company has bogus claims of offering any assistance to anyone
or reembursement but i was then informed of receipts needed, place of purchase and price, which these conditions i was not informed of prior to purchase, which is very concerning when this is the reason for purchasing insurance, so i have no chance of baggage recovery, the money you spend with this company is useless for, warning keep your money, this company has bogus claims of offering any assistance to anyone
john r. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
Didn’t use it, but felt safe knowing we had the protection.
Bonita B. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel SE
Travel insurance is for peace of mind if their are any unforseen issues.
Mary H. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
Didn't need to use the insurance so can't comment on the claims process or results. Thought the coverage was comprehensive and reasonably priced.
Karen K. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
I purchased the insurance on December 22, 2021, and the Templeton Tours cancelled the trip the first week of January, 2022. When the trip was re-scheduled, the insurance company re-instated my coverage with no increase in price. Very pleased with the company.
Harriet W. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel SE
Didn’t need to use, glad I had it
Kimberly R. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel SE
my wife broke her ankle so we couldn't travel - my trouble with claiming from IMG began at once - I found their claims website unworkable so submitted a lot of documents by mail
this eventually produced a series of e-mails that made clear they were inclined to deny a major part of the claim - the reason for this is that I bought the flights from Miami to Curacao with travel credits from American Airlines due to a previous flight cancellation from AA in 2022
I could not get IMG to acknowledge my loss from using this credit - they admit that no refund from AA was requested but today denied this portion of my claim - now they want some kind of proof that I received no credit from AA - although they actually checked with AA
I have tried to call these people and never get to speak to a decision-making person despite long waits - I am 80 and my wife is 77 - we insure to avoid exactly this sort of mess - there is no dispute that the trip was cancelled and the amount of our loss - just crazy bureaucratic paper shuffling
InsureMyTrip should drop this company - they are not fit for purpose
this eventually produced a series of e-mails that made clear they were inclined to deny a major part of the claim - the reason for this is that I bought the flights from Miami to Curacao with travel credits from American Airlines due to a previous flight cancellation from AA in 2022
I could not get IMG to acknowledge my loss from using this credit - they admit that no refund from AA was requested but today denied this portion of my claim - now they want some kind of proof that I received no credit from AA - although they actually checked with AA
I have tried to call these people and never get to speak to a decision-making person despite long waits - I am 80 and my wife is 77 - we insure to avoid exactly this sort of mess - there is no dispute that the trip was cancelled and the amount of our loss - just crazy bureaucratic paper shuffling
InsureMyTrip should drop this company - they are not fit for purpose
Chilton T. would not
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured Travel LX
Did not need to use the insurance as our trip went without a hitch.
Annabel C. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
Insurance is great when you need it. Thankfully, I didn't. I was the only one of a party of 6 that felt it was necessary. Maybe if the price was lower, more people would purchase.
Lynda J. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Thank you for your feedback. Please see the response below from IMG iTravelInsured:
"We are sorry IMG did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Please note that IMG is required to administer our insurance plans in accordance with their terms and conditions, and we believe we have done so in this case. If you would like to continue this conversation, please contact IMG directly at www.imglobal.com/contact."