Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
International Medical Group
iTravelInsured Travel SE
When a medical condition forced me to cancel my trip, I tried to reach IMG by telephone. After repeated unsuccessful attempts to contact IMG by telephone, I called Insuremytrip, and was told that IMG's online system had crashed several weeks ago, and they could not predict when it would be back online. I was also told that once IMG's system was restored, there would be a long delay before my claim was processed since was growing backlog of claims.
Fortunately, I was able to obtain full refunds from American Airlines and the hotel, making an insurance claim unnecessary.
It is unacceptable for an American insurance company not to have a backup system in place in the event its system crashes or there is a hacking incident. IMG also was not willing to manually process claims while the their system was down. Insuremytrip, which apparently acts as a broker or agent, was not helpful in resolving the problem other than offering its sympathy.
Fortunately, I was able to obtain full refunds from American Airlines and the hotel, making an insurance claim unnecessary.
It is unacceptable for an American insurance company not to have a backup system in place in the event its system crashes or there is a hacking incident. IMG also was not willing to manually process claims while the their system was down. Insuremytrip, which apparently acts as a broker or agent, was not helpful in resolving the problem other than offering its sympathy.
Richard S. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
Since I didn't have the need, thank goodness, to use this insurance I wouldn't be a person to rate how well or not well they were in handling any claims.
Ronald R. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
I called to perhaps make a claim but I was on hold for 23 minutes before I hung up. I'll try calling again.
Kristen G. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
I would recommend only because coverage is important, but it is not clear from the mounds of
paperwork when and how to use the plan in an emergency. That's when you need help the most
and need some clarity. It would help to have a brief listing of steps in a clear, easy-to-find place.
paperwork when and how to use the plan in an emergency. That's when you need help the most
and need some clarity. It would help to have a brief listing of steps in a clear, easy-to-find place.
Shirley H. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
This company has helped me twice in the past year with family illness’s and death.
Service has been good.
Service has been good.
Janice S. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
I didn't need the plan, but I was buying peace of mind. Fortunately I did not have a claim.
Linda F. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
The past few trips we have taken, we have purchased insurance so we can have the peace of mind, knowing that if something would have happened to prevent us from going on our vacation or for any medical situation on vacation, we were covered!
CIndy R. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured Travel LX
Travel insurance is just a necessity. And with the cost and coverage you can't go wrong with this plan
Bryan R. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
Didn’t need to use it which is a good thing.
Margaret B. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel LX
Nice job
Glenn R. would
recommend this plan to a friend or relative.
For any additional questions or concerns, please contact InsureMyTrip at 800-487-4722 where a licensed representative would be happy to assist you.