Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
Although the coverage was very good and I felt good about that part, the claim process was majorly frustrating. Too much to go into here. Even though the claims department says they will contact you ( either email or phone) they never do. If you contact customer service by phone they cannot tell you anything about your claim, only general information and that is not always the same information even though you are asking the same question.
My suggestion is, if you have or think you have a claim open up one immediately for your full amount in question then collect back-up info within the required timeframe. And then send in.
Be sure to open an account with them, because it is the only way to track your claim. You will never and I mean NEVER be contacted by them!
My suggestion is, if you have or think you have a claim open up one immediately for your full amount in question then collect back-up info within the required timeframe. And then send in.
Be sure to open an account with them, because it is the only way to track your claim. You will never and I mean NEVER be contacted by them!
Carolyn F. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
International Medical Group
iTravelInsured Travel SE
I had to cancel my trip do to health reasons. I contacted the plan to find out what they needed to get my money back from the flight. they told me I had 30 days after the flight to apply for the ins. It turned out that Delta gave me ecredit on my flight that I have to book by Nov. When I called them again they said I could have extended the ins before the flight but I was too late to do it. I wish someone had advised me before it was to late to do it.
Ann F. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
very good
Valery A. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
I have not had to file a claim for a trip yet which is a good thing so I can’t comment on that area. It is nice knowing that if you do have issues on your trip you have this coverage, especially if there is a medical issue.
Mary W. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel SE
I would never travel without insurance because I am aware of how many things can go wrong on a trip. However, I am not happy about the price and I'm not happy about the limitations. For example, I was due to travel to Israel from Cyprus on October 9 last year. Because of the terrorist attack, I had to change all of my plans and incurred about a thousand dollars in expenses. When I sought reimbursement, I was told that trip interruptions caused by terrorist acts are only covered if they occur within 35 miles of an insured's location at the time. Always read the fine print. Insurance companies will limit their liability in anyway they can.
Janet O. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
I was happy with the level of the medical coverage, especially if helicopter transport would be necessary.
Just be aware, preexisting condition coverage is only offered by carriers if you get coverage within 14 days of you booking your trip.
Just be aware, preexisting condition coverage is only offered by carriers if you get coverage within 14 days of you booking your trip.
Patricia H. would
recommend this plan to a friend or relative.
-
Courtney BairdInternational Medical Group
Thank you for sharing your feedback about International Medical Group® (IMG®). We want to learn more about how we can improve to better serve you in the future. Please email us at [email protected] to start the conversation.Aug 21,2024
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
I had great peace of mind knowing that I had this policy.
Randolph B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
We filed a claim for an urgent care visit. The claim was filed electronically 7/30 and we had a mailed check by 8/17.
Elizabeth F. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
The trip went very well. No problems occurred, therefore we did use the insurance. It was nice to know we had the coverage if something happen!
Robert M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel LX
I will never again use insure my trip I purchased img global for a trip I took in Sept 2023.My husband needed medical care it took 7 months to get a check I was calling constantly and emailing more times that I could count.IMG is located in England and I couldn’t get anyone to call me back.i was frustrated with what it took to finally get my money. Unfortunately I am using the insurance again for a trip this Sept I had previously purchased it before all this happened. Never again. In all my years I never experienced this kind of customer service from IMG.
Joseph R. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Angie
Thank you for sharing your feedback about International Medical Group® (IMG®). We are sorry we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at [email protected] to start the conversation.Aug 07,2024