Travel Insurance Reviews John Hancock Insurance Agency, Inc. Bronze
The Bronze plan is the most economical policy offered by John Hancock and includes basic limits of coverage such as Trip Cancellation, Trip Interruption, Travel Delay, Baggage, and Medical coverage. This plan allows you to insure trip costs up to $15,000, making it ideal for insuring smaller, less expensive trips.
To learn more, see the John Hancock Insurance Bronze product page.
John Hancock
Bronze
(Amended Review) My claim for trip interruption was initially denied for spurious reasons. Although my claim was based on a specifically covered reason (road blockages), it was denied. The reason for denial was based on an exclusion for "war," even though the blocked roads were due to a peaceful protest in a country with neither civil war nor foreign invasion. Even on appeal the claim was initially denied. However, a second review by the company acknowledged that indeed my claim was valid and I was reimbursed the expenses I submitted.
Michael M. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Carol
That is excellent news! Thank you for letting us know.Feb 25,2020
John Hancock
Bronze
I was very pleased with the coverage
Thomas C. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
Outstanding customer service.
M VIVECA M. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
John Hancock
Bronze
I made a mistake on my travel dates, which I did not realize until close to leaving. Both InsureMyTrip and John Hancock Insurance Agency were very helpful in rectifying this mistake. Fortunately, I did not need to file a claim.
Sandra R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
John Hancock
Bronze
It was only one week before my cruise commenced when I had to cancel due to ill health.
Within weeks of submitting my claim I received the full amount due - no complications.
Impressed !!
Within weeks of submitting my claim I received the full amount due - no complications.
Impressed !!
Frank S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
John Hancock
Bronze
It was very nice to have it I was very comfortable just in case I have to cancel my trip I have nothing to worry about. I went on my trip so didn't cancel it all.
SAEED K. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Bronze
I'm very disappointed in the response I got from the helpline of this policy when I was injured in a boat incident on a cruise ship off the coast of Thailand they were useless in finding me any help or assisting me in any way. Instead they told me to seek my own medical professional help ,change reservations and fly at my own expense and then submit back to them for review and possible payment.
I would not purchase this product again.
I would not purchase this product again.
Richard E. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
John Hancock
Bronze
We always purchase travel insurance and we travel international every year, sometimes even 3 times in a year and this recent trip was the First Time I actually wanted to use the benefit. I called the John Hancock office to inquire on canceling my trip due to my mother who is 90-years old had an accident and just had Hip Replacement surgery. My husband and I wanted to cancel the Spain trip and just spend time with my mother to help her in her recovery and therapy - the Insurance Agency said they cannot give a definitive answer if my Claim will be approve or rejected UNTIL I file a Claim and wait 30-days for an answer. I now realize Travel Insurance is a waste of money because people buy Insurance to remove the RISK in your Travels but when you need to use it, you will be asked to take the "RISK" anyway if you will be approved or rejected - so what is the point of having Insurance?
Emily J. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Mike
Thank you for your feedback. We are sorry to learn that you are dissatisfied with the service you received. We strive to provide a superior level of customer service, including interpretation of travel insurance benefits and exclusions. While we cannot predetermine the outcome of a claim, we aim to provide a clear understanding of what travel insurance is designed to cover.
John Hancock Bronze has the following number one covered reason to cancel or interrupt your trip:
"(a) Your Accidental Injury, Covered Sickness or death or the Accidental Injury, Covered Sickness or death of Your
Traveling Companion, Your Family Member, Your children’s caregiver or Your Business Partner; that results in
medically imposed restrictions as certified by a Physician at the time of loss preventing Your participation or continued
participation in the Covered Trip. A Physician must advise cancellation of the Covered Trip on or before the Scheduled
Departure Date."
The claims administrator is required to adjudicate claims based on the terms and conditions of the policy. Unfortunately, in no event can a claim be predetermined, as you would be required to provide Proof of Loss to determine appropriate coverage. This would be the case for any insurance provider that we represent.
We would be happy to speak with you further about your experience and/or provide any clarification of policy terms and conditions. Please let us know if you have any questions or need further assistance. We can be reached at 800-487-4722.Dec 16,2019
The trip included a
tour
John Hancock
Bronze
Representatives were pleasant and helpful every step of the way. Documentation requirements and time frames were clearly explained.
SUSAN K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
John Hancock
Bronze
Thank god did not have to use the policy but it gave peace of mind, especially as there were train strikes in France that occurred just a day before my train trip to Germany. My trains were all on time, but many people were cancelled or delayed...
Christina B. would
recommend this plan to a friend or relative.