The Silver plan is the mid-level policy offered by John Hancock and may be ideal for families traveling with children, as kids 17 and under are free as long as one parent is covered under the plan. Coverage is offered if you have to cancel or interrupt your trip for a typical covered reason which can range from an unforeseen illness, injury or death to your destination being made uninhabitable by a natural disaster. The Silver plan does offer higher limits of coverage than the Bronze plan for Baggage, Travel Delay, Medical and Emergency Medical Evacuation.
To learn more, see the John Hancock Insurance Silver product page.
Unfortunately, the rental car collision damage waiver was not included the policy when it was purchased and was not added on prior to the departure date. Comprehensive plans such as the John Hancock Insurance Agency plan cannot be extended or modified on or after the departure date. However, it possible that the policy benefits that were offered/selected would have automatically been extended:
"EXTENDED COVERAGE:
All coverage under the Policy will be extended, if:
(a) Your entire Covered Trip is covered by the Policy; and
(b) Your return is delayed by covered reasons specified under Trip Cancellation, Trip Interruption or Trip Delay.
If coverage is extended for the above reasons, coverage will end on the earlier of: (a) the date You reach Your return destination; or (b) 7 days after the date the Covered Trip was scheduled to be completed."
Please call us at 800-487-4722 if you have any questions or concerns.