Travel Insurance Reviews Travelex Travel Basic
Travel Basic is a budget friendly plan offering comprehensive trip cost protection as well as coverage for other unforeseen events that may arise during your trip. Coverages include Trip Cancellation and Interruption, Baggage Loss or Delay, Travel Delays, and Emergency Medical Evacuation. Coverage on this plan is primary, meaning you don't have to submit claims through other insurance first.
To learn more, see the Travelex Travel Basic product page.
The trip included a
tour
Travelex
Travel Basic
Did not need to use it.
Kevin S. would
recommend this plan to a friend or relative.
The trip included a
tour
Travelex
Travel Basic
One never knows how the good the insurance is until you need to file a claim.
Tamara M. would
recommend this plan to a friend or relative.
The trip included a
tour
Travelex
Travel Basic
The cost was competitive and the plan appears to cover what I needed covered.
Jon P. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Basic
We had no claim so we cannot comment on customer service or claim handling.
diana l. would
recommend this plan to a friend or relative.
Travelex
Travel Basic
Uneventful trip with no need to use the coverage. Best type of trip, I think.
Harold B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Basic
It worked just fine. Fortunately did not need it. Thank you.
Roberta S. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Basic
This plan did not require processing the claim through our personal health insurance; thus, we submitted our request for reimbursement of medical expenses incurred on our trip directly to Travelex. Our claim was approved and we eventually received our refund.
During the month that transpired from when I mailed the claim to receipt of a check, I called twice to track status of the claim. I called a week after mailing the paperwork to confirm that it had been received. The claims representative told me that processing would take 3 weeks. I called again at the 3 week mark and was told that a decision would be made by the end of the week. I told the claims representative that I was shopping for travel insurance for two international trips that we plan to make next year and that I was hesitant to use Travelex again due to the extended processing time for claims. Her response was "you can do what you want, but claims processing takes 3 weeks." I was quite taken aback at this response, I have worked in Customer Service and I would never put off a customer as she did.
I might use Travelex again if the price is right and the coverage is appropriate for our needs. I will have to prepare myself, however, for less that professional service from the claims department representatives if need arises to contact them.
During the month that transpired from when I mailed the claim to receipt of a check, I called twice to track status of the claim. I called a week after mailing the paperwork to confirm that it had been received. The claims representative told me that processing would take 3 weeks. I called again at the 3 week mark and was told that a decision would be made by the end of the week. I told the claims representative that I was shopping for travel insurance for two international trips that we plan to make next year and that I was hesitant to use Travelex again due to the extended processing time for claims. Her response was "you can do what you want, but claims processing takes 3 weeks." I was quite taken aback at this response, I have worked in Customer Service and I would never put off a customer as she did.
I might use Travelex again if the price is right and the coverage is appropriate for our needs. I will have to prepare myself, however, for less that professional service from the claims department representatives if need arises to contact them.
John B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Zac
Thank you for your feedback on the policy. One of the great benefits of purchasing a Travelex product is that they offer primary coverage. Primary coverage means that the travel insurance provider will reimburse without requiring the involvement of primary collectible insurance. We are sorry to learn that you were dissatisfied with the customer service you received from the claims department and length of time it took to process the claim. Generally, travel insurance claims can take up to 4 weeks to complete. However, for customers who feel like the claims process is taking an usually long time, InsureMyTrip can assign a customer advocate to attempt to expedite the claim. Our representatives are available 7 days a week by calling 800-487-4722.Dec 09,2014
The trip included a
cruise
tour
Travelex
Travel Basic
Since didn't have to use it can't say It met what I felt I need if things went bad on the trip
Fred W. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Basic
It provides peace of mind to know you are covered for emergency situations.
Daniel C. would
recommend this plan to a friend or relative.
Travelex
Travel Basic
Not much you can say about something you didn't use. It's for peace of mind obviously.
Dale M. would
recommend this plan to a friend or relative.