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We sincerely apologize for the delay in your request. After reviewing the details of your assistance case, we see several communication interactions with you for a request to have a verification of benefits faxed directly to your medical provider. Our case notes indicate those were faxed within an hour and a half of your original call and request. However, we do agree your request could have been completed in a more timely manner unfortunately due to our misunderstanding by first sending the verification of benefits to the medical provider via email. As a result of your concern, our claims manager is proactively reaching out to discuss the situation with you.
Thanks!
Christine
Christine Sapa
Account Management and Onboarding | Berkshire Hathaway Travel Protection
Direct: 844.411.2837
Email: [email protected]