Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
We are sorry IMG did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Please note that IMG is required to administer our insurance plans in accordance with their terms and conditions, and we believe we have done so in this case. However, additional information is needed in order to continue review of your pended claim. If you would like to continue this conversation, please contact IMG directly at [email protected] or by calling 317.655.9798.
Submitted a claim for Morocco and cancelling the trip due to the earthquake. The policy seemed pretty straight forward; however, when I filed the claim, they asked for more detailed documentation. Some things, like the airfare with cost, dates and name I did provide, I do not know what more documentation they wished. Luckily, the travel group I went with refunded the trip. I was not aware I bought a refunded airline ticket so that ended up not being a problem. I was only out train fare, so I did not pursue further through the insurance company. The policy appeared more complicated and not as easy as I had hoped. But again, I did not finish the process but feel they just ask for more information knowing, statistically, people will not follow up/through.
Kimberly W. would not
recommend this plan to a friend or relative.
International Medical GroupiTravelInsured Travel SE
The trip was a cruise to Greenland. Due to weather conditions we didn't make any of the ports in Greenland and they didn't cover any of the missed ports
Albert B. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We are sorry IMG did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Please note that IMG is required to administer our insurance plans in accordance with their terms and conditions, and we believe we have done so in this case. We do note that you have submitted an appeal, and this is currently with our team for review and response. If you have additional feedback, you’d like to share with us, please contact IMG directly at www.imglobal.com/contact.
Thankfully we did not need the coverage we bought but it was great knowing that we were covered in case we did need it. The process was easy and cost effective.
Carol S. would
recommend this plan to a friend or relative.
Fortunately my fabulous trip went great and I didn't need to file a claim but it's always reassuring to know that in the case of an emergency I have coverage! I will use again for future travel adventures. The cost is worth my "peace of mind".
Melinda S. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
will contact yall again this next year around the same time for my trip to Florida. Did not have to file a claim but was nice to know if I had to do so - would have felt you would have come thru for me.
Thanks again....
Cynthia Phillips
Cynthia P. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
always satisfied with generali policies: didn't need to use this one AND on a bright note, got paid for small hotel claim on a past policy with little issues to get the funds!!.... thanks guys!
Angela D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.