Travel Insurance Reviews Comprehensive Plans
Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
To learn more, read our Comprehensive Plans article.
International Medical Group
iTravelInsured Travel SE
Of course, almost everyone who buys travel insurance doesn't use it, and they are only 'satisfied' because it gave them peace of mind. I bought the policy for medical coverage; fortunately nothing happened medically. But on the way home we were delayed by an ice storm for 36 hrs. I didn't realize that the delay was covered by the policy until i was shopping for another trip a couple months later and noticed that coverage. We were outside the designated period for giving them initial notice of a claim, but IMG did not enforce that on us, because we were still inside the period to document the claim. The claim process was OK, but became frustrating. I inadvertently gave an incorrect bank account number when filing the claim. I saw it immediately and wrote a secure message correcting it. I received notice that the claim was paid, but the money did not show up in my account. It took several weeks and multiple calls and emails to finally get them to send the money to the correct account.
There is an important piece of information I want to share with others who need to document a trip delay: IMG does not accept cancellation emails and boarding passes as evidence of the delay. They insist on a letter from the airline documenting the extent of the delay and the reason for it. Initially I was upset by that, because I assumed that such a letter would be impossible to get, and even if you could get one, you would have to wait hours on the phone. Then I learned something that IMG [and insuremytrip.com] should have told me: many airlines, including American, have a link on their website where you can get such a letter, which comes almost immediately by email.
There is an important piece of information I want to share with others who need to document a trip delay: IMG does not accept cancellation emails and boarding passes as evidence of the delay. They insist on a letter from the airline documenting the extent of the delay and the reason for it. Initially I was upset by that, because I assumed that such a letter would be impossible to get, and even if you could get one, you would have to wait hours on the phone. Then I learned something that IMG [and insuremytrip.com] should have told me: many airlines, including American, have a link on their website where you can get such a letter, which comes almost immediately by email.
HOWARD E. would
recommend this plan to a friend or relative.
9 of
10 people found this review helpful
The trip included a
tour
Nationwide Mutual Insurance
Essential
My wife and I had to use the doctor while on vacation and Nationwide did pay what my primary medical insurance did not cover. BUT I did not like is the paper work required. Here is an example of what they asked for: "...flight booking confirmation with dates of travel, cost and proof of payment which identify you as the traveler and document your entrance into and exit from the country or countries where medical services were received..." my first response was how the heck to I do this! I ended up sending the receipts from the airlines and that worked. The also wanted the EOB from my primary medical - once they got all of the info they did pay out just a few days later.
Just a lot of electronic "paper work" to get there.
Just a lot of electronic "paper work" to get there.
Richard G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Trawick International
Safe Travels Voyager
The insurance was useless!!! My trip got cancelled on behalf of the promoter and I filed a claim to get my money back because I insured the trip. MY CLAIM IS WAS DENIED!!!! USELESS!!! Next time use a credit card and will not purchase insurance again.
Patricia H. would not
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
C&F Travel Insured International
Worldwide Trip Protector
We had to cancel our trip due to illness and the insurance was great, we got all of our expenses back! We were very impressed with how nice customer service was and how straight forward the process was.
Nathan L. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
Generali Global Assistance
Preferred
Our trip to Iceland was interrupted by a winter storm that caused a government mandated closure of the roads and prevented us from getting to our return flight. We had to reschedule for the next day at an additional charge. Generali denied what would seem to be obviously a trip interruption and/or delay using logic that defies common sense. They are not to be trusted to do the right thing. The fine print is more important than their concern for their customers.
Richard M. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
-
Angie
Thank you for your feedback Richard. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected].May 22,2023
The trip included a
cruise
WorldTrips
Atlas Journey Preferred
Two days after I purchased this plan, I broke a bone in my foot and was unable to travel on a European cruise leaving in less than a month. The cruise line would not let us change dates; so, I had to cancel. I filed a claim with the insurance. The process was easy. Everything was submitted online. I received a 100% refund within a couple of weeks. I would 100% trust a policy purchased through this company again.
Bruce B. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
Although I did not file a claim for the April/May 2023 tour of four Adriatic costal countries, I had an IMG/iTravel policy for a 12-day tour of Colombia, South America. A mechanical aircraft issue canceled the Orlando originating flight, which cause me to miss the Miami connection to Bogotá. What should have been 7.5 hours total travel time turned into a 21-hour trip to hades. IMG/iTravel denied the $109 claim for not cancelling the pre-paid hotel reservation. IMG/iTravel required documentation in PDF format and would not allow the airline emails proving that a missed airline connection caused in excess of a 12-hour delay. Had it not been for InsureMyTrip.com advocating for me, when I sent the supporting emails to InsureMyTrip, the claim would not have been paid. Even with IMT advocating for me, the paltry $109 check took three months to arrive. I booked a tour for Scotland in October. There is no way I would consider purchasing travel insurance with IMG/iTravel. Unless you are a glutton for punishment, AVOID purchasing any policy affiliated with IMG/iTravel. Bon voyage.
Larry Dean M. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
International Medical Group
iTravelInsured Travel SE
This plan is a waste of money. These people are crooks. They denied my claim just because I purchased the plan months after the initial deposit and not within 20 days. They will have small print for whatever situation you might encounter and then not pay. Stay away from this company. It’s junk.
Rafael S. would not
recommend this plan to a friend or relative.
3 of
5 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
I was satisfied with the customer service and the plan. I would recommend !
Laura S. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
We had to cancel our trip because our daughter developed a serious illness. The claims process was a nightmare from filing to payment- four months later. It was as if this company has a list of "tricks" that it utilizes to put roadblocks in front of anyone who files a claim. Dropped service rep calls, inconsistent claims information by different reps, claims applications that were "too large" to email, a document uploading software that repeatedly failed. The company required reams of medical and payment documentation and then claimed that the the document file I submitted was "too large for their system. I could go on but I'm sure you get the picture. IMG 's business model is to repeatedly frustrate claimants until many of them give up. I might have too if I hadn't contacted Insure My Trip's customer advocate team. Matthew contacted IMG on my behalf and helped me eventually receive payment. I was one of the lucky ones. Spare yourself hours of misery and do not buy a policy from this company.
Joel G. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
-
Angie
It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; please help us improve by sharing additional feedback. Please email us at [email protected] to start the conversation.May 22,2023