Travel Insurance Reviews Comprehensive Plans
Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
To learn more, read our Comprehensive Plans article.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel LX
Terrible customer service! It took over 4 months to get paid on a claim and literally 50+ hours of follow up calls with the company. Hold times were hours long and I received conflicting information. They seemed to do their best NOT to pay me for covered events in my contract - possibly hoping that I would give up. I had to escalate to the CEO in order to get any action. (I also requested help from Insure My Trip and that customer service was great). Be sure to read the contract before buying from this company. There are other companies on this site who might be a better fit. I can't recommend IMG and will never buy from them again.
Nancy G. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
The trip included a
cruise
Trawick International
Safe Travels Voyager
glad we didn't have to use, but it would have been nice to have been cheaper
Roger S. would
recommend this plan to a friend or relative.
The trip included a
cruise
WorldTrips
Atlas Journey Economy
Although I didn't need to file a claim, it was nice having the peace of mind while traveling.
Sheila T. would
recommend this plan to a friend or relative.
C&F Travel Insured International
Worldwide Trip Protector
Good coverage good pride.
Easy to communicate .
Easy to communicate .
Joulia L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Basic
I like having peace of mind that I am covered if something happens and at these rates I can
Jean R. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel LX
On 9/2/22, the night before a flight from Salvador to Foz do Iquacu Brazil, Azul Airlines canceled the flight. No reason was given by the airline. Our travel agent scrambled to get us another flight on GOL, and we paid an additional $681 for the flight. That was the basis of our claim, which was filed on September 30, 2022. The insurer asked for additional information (most of which had already been sent with the original claim), but we sent all of the additional documentation required. On November 22, 2022, the insurer asked for the identical documentation, which had already been sent them. Again this was sent to them. On December 16, 2022, the insurer again asked for the same documentation. I spoke with the insurer on November 22 and December 16, 2022, and on January 7, 13, and 17, 2023, each time being told that a supervisor would call. No supervisor called until January17, when we were told that we were required to obtain from this local Brazilian airline, in writing, an explanation as to why they canceled the flight back in September. The explanation for why it mattered why the airline canceled the flight was that it was "protocol". The supervisor could not, or would not, understand how ridiculous this requirement was. The trip interruption and additional airline fee should have nothing to do with why the airline canceled the flight; only that the flight was canceled. I believe it was just the insurer's way of avoiding paying a claim, even a small claim like this. Apparently when you go on line there are a number of similar complaints. I would tell anyone who asks that they should avoid Itravel. And Insuremytrip should be warning people about this company.
Michael S. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
tour
Nationwide Mutual Insurance
Essential
We sent in everything that was requested and only recieved 1/10th of our modest claim! VERY DISSATISFIED and will NOT EVER recommend anyone to use you!
Susan M. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
Generali Global Assistance
Standard
Cant review, fortunately i was not sick during my trip
JOHANNA O. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Nationwide Mutual Insurance
Essential
Plan provided the cover I wanted at a reasonable price. I didn’t have to make a claim so cannot comment on that aspect of the policy but very happy with both price and cover. Will definitely seriously consider using this company next time.
Barbara O. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Basic
We received the full refund to which we were entitled, but it took five months to get it! The cruise was for October, we canceled in August and sent in claims, had to resend information again, and didn’t get our funds transferred into our account until January. Had to call several times to see what the delays were.
Lonnie D. would
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
Thank you for letting us know about your claim experience. We are very sorry for the delays and multiple communications. Prior to the pandemic, claims were typically processed within 30 days provided that all necessary documentation was sent in. Due to the overwhelming volume of trip cancellations and other claims during the pandemic, the normal processing time for claims has been around 3-4 months over the past year or so with most providers. That time can also be longer if they are waiting for further documentation from you. Things have started to get back to a more manageable volume so we're hopeful claims will get back to a reasonable timeframe.