Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Luckily I didn’t need it, but since I was going to a place where hurricanes can hit, and we had family coming from all parts of the US, we felt really secure knowing we were covered !
Kelley R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
The insurance plan was very easy to find, the website easy to navigate, and the protection excellent at a great price. I will continue to use this insurance for future trips.
Stephanie T. would
recommend this plan to a friend or relative.
Didn’t need but certainly glad We had it for traveling post pandemic. The plan provided peace of mind allowing us to travel in Europe following local protocols for safety.
maureen p. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I purchased travel protection from BHTP as I assumed they were a reputable company. I couldn't get through to any emergency line, as their line kept dropping after going through the voice prompts. They haven't responded to my emergency email in days. I have incurred unnecessary costs and severe delays on top of an extremely painful situation. I was going to have peace of mind when purchasing travel insurance whilst traveling to see my father with stage 4 cancer and knowing I'll safely return to my pregnant wife. Instead and my flight was delayed by 12hrs with no alternative barely any reasonable alternatives, Berkshire Hathaway was nowhere to be found.
Heinrich S. would not
recommend this plan to a friend or relative.
We apologize for the phone service issues during a very high-volume time. That's not the experience we ever want our customers to have. Unfortunately insurance premiums cannot be refunded when the insured's travel had already commenced and the policy was in force.
If a trip cancels, there is no insurance claim, it takes an act of God and much time and correspondences to get either a future voucher or refund. You can get a policy almost instantly, but to cancel and get any kind of a refund back can be problematic.
Update: After a month since cancelling and more follow up, got a voucher for a future insurance purchase from the insurance carrier. Good outcome, but now locked in with a particular carrier in order to use the voucher.
David H. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We purchased this plan for our trip to Glacier. American Airlines canceled our connecting flight and this insurance company is not wanting to pay for us not getting to our first night AirBnB. Said that American Airlines said it was due to completion of pilot duties and that is not covered. It would be covered for weather, mechanical or strike, but not this. Who cares why it happened. This was caused by our flight being canceled by the airlines, not us. We ended up having to purchase new airfare and the cost was exorbitant. I figured we would at least get reimbursed for the first night hotel that we missed if not some of the new airfare. I am very upset and will NEVER recommend this plan again.
Karen G. would not
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your review. Please see the following response from Generali Global Assistance.
"We're sorry to hear your trip was interrupted and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased includes a variety of different covered events under which we can provide coverage if your trip is interrupted. The plan is unfortunately unable to provide coverage for every event that might cause an interruption. If there is something specific that you want to be sure is covered, feel free to ask about it before you purchase the policy. Please reach out to us at the number or email provided above if you have any additional questions or concerns."
We were able to get payment for our trip in the end. It did take work on my end to speak to a manager and sending more information. American Airlines had canceled a connecting flight due to one of the reasons that had been accepted. I do believe any problem that an airline would cancel for should be covered, but it all worked out in the end. I suggest reviewing and comparing all insurances carefully. Thank you.
I especially appreciated the help I got from an online agent, who helped me to zero in on the best plans for my needs. Otherwise the amount of choice can be overwhelming. Thank you!
Suzanne W. would
recommend this plan to a friend or relative.