Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
cruise
AXA Assistance USA
Silver
Went on a wonderful cruise and we knew you had our back is anything went wrong. Thank you.
Nancy B. would
recommend this plan to a friend or relative.
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CrystalAXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection and having your back for all of your future endeavors!Feb 03,2017
The trip included a
tour
AXA Assistance USA
Gold
My wife was seriously injured on a trip to India and Bhutan. We missed two days of activities on the tour and this insurance company, AXA, reimbursed for those days. There was no fuss, no argument, just cooperation and payment. This is the best.
Steven R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Crystal
AXA Assistance USA
Thank you for the kind review. It can be quite disappointing to miss trip activities; we hope your wife is recovering and gets well soon! We are happy to hear you had a positive claims experience and have been reimbursed for the expenses. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Feb 01,2017
The trip included a
tour
AXA Assistance USA
Silver
Since I fortunately did not have a claim, I don't know how well you work, but I was very pleased w/the coverage, will use again, and will recommend.
Gloria R. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Jan 31,2017
The trip included a
cruise
tour
AXA Assistance USA
Silver
Did not have to make a claim but felt comfortable knowing we had the coverage.
Reginald J. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.Jan 31,2017
The trip included a
cruise
AXA Assistance USA
Gold
Fortunately did not have to use the policy or file a claim.
myra c. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your review. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Jan 27,2017
The trip included a
tour
AXA Assistance USA
Gold
Hard to rate our satisfaction with the plan where we never had to file a claim. Guess that is the BEST part. Happy with the price and the coverage offered
J Marlene B. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Jan 26,2017
AXA Assistance USA
Silver
We were extremely unhappy that AXA would not reimburse us for a missed connection. We recommend that anyone considering this trip insurance not buy it. We paid more for AXA insurance than our friends who bought AAA insurance. Our friends were reimbursed immediately for the same missed connection while AXA refused to pay for the additional tickets that we had to purchase when our connection was missed due to a airplane mechanical problem. We appealed the refusal and were told since technically the delay did not meet their "3 hour requirement" they would not reimburse us. When asked if a appeal like this was ever granted we were told to the agent's knowledge "no such appeal had ever been granted".
Beverly D. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Carol
Thank you very much for your comments.
On behalf of the Insured, InsureMyTrip did follow up with AXA Assistance on the status of the appeal. Unfortunately the appeal was also denied since reimbursement under Missed Connection required at least a 3 hour delay. This delay totaled 1 hour and 43 minutes so reimbursement was denied.
Please call us at 800-487-4722 if you have any questions or concerns.Feb 11,2017
AXA Assistance USA
Silver
Although we did not need to use the plan, I felt much better about traveling out of the country knowing that we were covered if needed.
Randi S. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
Jan 26,2017
The trip included a
cruise
tour
AXA Assistance USA
Gold
fortunately, I didn't have to use it. therefore, I cannot say how good or bad the coverage was.
Hazel R. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Jan 23,2017
The trip included a
tour
AXA Assistance USA
Gold
I know it's trip coverage, but it's too expensive for the risk they are taking. I think of your a previous customer and have good health, non smoker, etc, that should lower your price.
Patti B. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Thank you for your feedback. Due to insurance regulations we are not able to offer a discount for returning customers. We value your business and hope that you will consider an AXA Travel Insurance policy for all your future travel needs.Jan 23,2017