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Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rated AXA Assistance USA
4.49 out of 5
3,764
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
AXA Assistance USA Silver
I never had to use this plan during my trip but it seemed to cover all the things I was looking for.
Keith D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Dec 12,2016
The trip included a
cruise
tour
AXA Assistance USA Gold
AXA's rates were very competitive - that was important because the kind of coverage we needed for our Antarctica expedition cruise (with Medevac mandatory as required by the cruise operator) was expensive. Very useful to have a range of choices presented and compared by "insuremytrip". Customer service was very responsive when I needed to update and make slight changes to our return date. Policy Information sent by e-mail or links to website was complete.

Would definitely recommend people look at AXA's plan (using insuremytrip to also compare with other plan options) if they need major one-time medevac and trip interruption coverage for a special "once-in-a-lifetime" adventure like our 3-week expedition cruise to Antarctica.
Douglas K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review. We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Dec 09,2016
The trip included a
tour
AXA Assistance USA Gold
Although i had no need for using the plan, i felt very good about having it in case i did.
Jane N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Dec 09,2016
The trip included a
cruise
AXA Assistance USA Silver
The plan covered what we wanted, and customer service was great!
Princess C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Dec 09,2016
The trip included a
cruise
AXA Assistance USA Gold
Price is fair since my wife and I are over 80
Adrienne S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Dec 07,2016
The trip included a
cruise
AXA Assistance USA Silver
It's getting to the point where our trip insurance is almost as expensive as the trip.
Margaret W. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    We appreciate the feedback you have provided. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.
    Dec 07,2016
AXA Assistance USA Gold
Did not have to use my plan. Cannot really say how it works if you actually need it. I will say I felt better knowing I had it.
Michael B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Dec 07,2016
AXA Assistance USA Gold
Mrs landau and I had only one problem -some items left behind in Peninsula Hotel Hong Kong
We contacted Hotel which is air mailing items back to us.
No problem no claim
Robert L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Dec 07,2016
The trip included a
cruise
AXA Assistance USA Gold
It's wonderful to travel with complete peace of mind, knowing how well you took care of us two trips ago. Will never travel without you.
Patricia G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Dec 05,2016
The trip included a
tour
AXA Assistance USA Silver
Thanks and I hope you give me a good price for my next trip also.
Eileen C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs. We look forward to providing travel protection for all of your future endeavors!
    Dec 05,2016
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