Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
I didn't need it, but it was good to know that if something came up, I was covered.
Kathleen H. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Nice-Madrid-Miami
Iberia had system down to connect with Madrid in Nice to print the 2nd. boarding pass so we had to request 2nd. boarding pass at connection in Madrid.
When we arrived in Madrid we tried to find Iberia desk but we didn't make on time because was far apart from the gate so we lost our flight to Miami. We had to overnight in Madrid in order to take next day flight. CSA said this is not covered our dinner and hotel for that night that we requested.
Iberia had system down to connect with Madrid in Nice to print the 2nd. boarding pass so we had to request 2nd. boarding pass at connection in Madrid.
When we arrived in Madrid we tried to find Iberia desk but we didn't make on time because was far apart from the gate so we lost our flight to Miami. We had to overnight in Madrid in order to take next day flight. CSA said this is not covered our dinner and hotel for that night that we requested.
Robert E. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
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Deborah
Generali Global Assistance
We’re sorry to hear your trip was delayed and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. The plan you purchased can provide coverage for reasonable, additional expenses such as meals and accommodations incurred during a delay of six hours or more resulting from a flight delay and other specific covered events. Unfortunately, Travel Delay cannot typically provide reimbursement for delays resulting from the airline’s inability to print boarding passes. If you have any additional questions or concerns, please reach out to us at the number or email provided above.Aug 01,2017
Generali Global Assistance
Standard
Very thankful we did not need to use the insurance. That would be when be the time to evaluate.
Kathryn B. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
Since no claim was filed, cannot properly rate this policy. The coverage is there is writing, but can't tell if there would be accurate prompt service of a claim/
RONALD R. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
As always, a real review of the coverage is not possible until a claim is filed and the results are seen.
James F. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Great price and coverage.
Kandace K. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I've used CSA protection for a number of years now when I travel out of the US.
I've had to file a couple small claims over the years and was very satisfied the way you handled them. Because of that I will continue to use CSA when I need travel insurance.
I've had to file a couple small claims over the years and was very satisfied the way you handled them. Because of that I will continue to use CSA when I need travel insurance.
Eugene M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Fortunately, I didn't need to file a claim, so I can't speak to the company's performance there. But I will say the policy was very easy to purchase, seemed reasonably priced, and gave me peace of mind when I left for the trip. I'd probably buy this service again for my next big trip.
Naomi W. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I am a travel agent and when I confirmed the policy I asked for a written copy to be mailed (USPS) to me. I never received it, so I had to print the document to take while out of the USA just in case I needed it. I always get a printed mailed copy for clients and myself, this is the first time I didn't receive it.
Irena K. would
recommend this plan to a friend or relative.
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Mike
Thank you for your feedback. We apologize that you did not receive the policy via USPS. We have forwarded this on to CSA to investigate further. If you have any questions or concerns, please call us at 800-487-4722.Jul 25,2017
The trip included a
cruise
Generali Global Assistance
Premium
We have used the CSA Travel Protection Custom Luxe plan for several of our trips and have always had great peace of mind knowing that it has great medical evacuation coverage in case of emergency.. Thankfully, we have not had to file any claims.
Sylvia L. would
recommend this plan to a friend or relative.
Each benefit under a plan will have a set number of covered events in which that benefit will cover. For the CSA Custom plan, their travel delay benefit would cover events such as a "delay of a common carrier, loss or theft of a passport or travel documents, natural disasters or adverse weather or unannounced strike."
We recommend that you call us when planning your next trip so we are able to assist you in finding the right plan. We are available 7 days a week at 1-800-487-4722.