Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Standard
Had an issue with my international travel flight where the airline did not assign proper tickets to my reservations, so upon arriving at the airport, I wasn't able to get on the plane to start my trip and also causing me to miss a connecting flight. I had to reorder tickets with another airline to leave for my vacation the following day. Unfortunately, the problems I encountered were not covered on the insurance, so the insurance was a waste of money. Very bad experience and probably typical. Company has no problem taking your money, but when you need it because of an issue, the problem you encounter just happens to not be covered. I will never do business with CSA Travel Protection again and will not bother getting insurance for travel in the future.
Kevin B. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Deborah
Generali Global Assistance
We’re sorry to hear your trip was interrupted and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased includes approximately 20 different covered events under which we can provide coverage if you are forced to interrupt your trip. While the plan is typically able to provide coverage if your trip is interrupted due to your flight’s cancellation or delay resulting from adverse weather, mechanical breakdown of the aircraft or an organized labor strike, the plan is unfortunately unable to provide coverage for general ticketing problems. If there is something specific that you want to be sure is covered, feel free to ask about it before you purchase the policy. Please reach out to us at the number or email provided above if you have any additional questions or concerns.Jun 23,2017
Generali Global Assistance
Standard
We've never purchased traveler's insurance in the past, but due to my mother-in-law's recent health problems, we thought it would be a good idea to do so this year. We feel very blessed that our vacation was able to take place and that we did not need to use the insurance.
After purchasing the insurance, I heard some horror stories from some of my teacher co-workers about claims that they had to make and quite a hassle to get the coverage they paid for. I'm not saying that this is your company's insurance, but traveler's insurance in general. So, now I'm left wondering if I should purchase in the future.
After purchasing the insurance, I heard some horror stories from some of my teacher co-workers about claims that they had to make and quite a hassle to get the coverage they paid for. I'm not saying that this is your company's insurance, but traveler's insurance in general. So, now I'm left wondering if I should purchase in the future.
Robyn W. would
recommend this plan to a friend or relative.
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Mike
Thank you for your feedback on the policy. We are pleased to hear that you were able to travel and enjoy your vacation. The CSA Travel Protection Custom plan is a Comprehensive plan which covers a wide range of perils and hazards. If you ever had any questions or concerns about your policy, any one of our licensed representatives would be happy to assist you, so you can feel confident in knowing what you are covered for.
We do want you and your fellow customers to be aware that InsureMyTrip also offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience any issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Jun 15,2017
The trip included a
tour
Generali Global Assistance
Premium
Luckily, I didn't need the insurance, but I was happy that I had it!
Smadar L. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Thank goodness didn't need to use but comforting to know covered if anything should have happened.
Jere S. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
good price for the coverage
Maria T. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Very impressed by there prompt and professional services
James M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
While I had no claims for my recent trip, I used CSA travel insurance for a trip last fall in which I did have a claim. CSA agents were very helpful in pointing out to me that beyond what I thought I could claim, there were items covered which I hadn't realized I could make a claim for, resulting in payments to me I didn't expect. The claim was processed quickly and payment in full was received in a very short time. It's what brought me back to CSA for this trip. Highly recommended!
sheryl k. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
I did a comparison of CSA versus other plans on-line, and CSA seemed to offer the best coverage for the price.
Frederick G. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
Didn't end up needing to use it. It was a nice peace of mind though! Airplane got delayed an hour and a half due to weather, and we weren't stressed in the least bit knowing that if the weather worsened we were covered.
Alexander E. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I did not need to use the CSA Travel Protection, thankfully. An accurate reflection of this plan would come from people who used the coverage.
Nan J. would
recommend this plan to a friend or relative.
Comprehensive plans are designed to cover as many risks as possible, but is very rare for any insurance plan to cover all possible risks. The CSA Travel Protection Custom plan is a Comprehensive plan which covers a wide range of perils and hazards for Travel Delay and Trip Interruption. Unfortunately, it was determined that the event that interrupted your trip did not fall within the scope of Trip Interruption for this specific plan.
We strongly recommend customers read the terms and conditions of the policy within the review period to determine if the policy fits your needs. If the policy does not fit your needs, it can be cancelled within the review period for a refund of premium. Please call us at 800-487-4722 if you have any questions or concerns.