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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.57 out of 5
14,937
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Standard
Luckily, nothing bad happened. Didn't need to use it. But it did cover all the items I wanted with a good price.
Zhi L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Fortunately I didn't need to use the plan but it was there in case of an emergency. Only wish they could be fine-tuned a bit more. I don't need medical but do need repatriation as well as coverage for tour costs.
Judith N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
I picked this plan because it seemed the best coverage for the price at the time. Since I had no claim I cannot offer and opinion on customer service or claim response.
John D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Coverage was adequate for our trip. We did not have to file a claim. It was priced reasonably for coverage given.
James T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Fortunate to not have to use.
Theresa H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Plan appeared to be reasonably price for the coverage provided. Did not need to file a claim. Of course, the true measure of any insurance plan is how well it pays benefits.
Wiliam P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
I especially like the layout of your website, made the selection process easy with no confusion.
JONATHAN P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Even though we did not use our travel insurance, it gave me great peace of mind to know it was there in case anything interrupted our trip. I will definitely purchase this insurance again for another wonderful adventure in the near future.
Catherine R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
not easy to reach office when out of country by cell phone and not easy to find a land line to call collect.
bags arrived late and I assume that if we had to buy clothes we were to have purchased them and then send you receipts upon our return? since I have not had to use the policy I am not sure how satisfied I would be.
Sheryl A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Mike
    Photo
    Thank you for your feedback on the policy.

    You had the following coverage under baggage delay on your CSA Custom plan:
    'We will reimburse you, up to the amount shown in the
    Schedule (200USD per person), for the cost of reasonable additional clothing and personal articles purchased by you, if your Baggage
    is delayed for 24 hours or more during your Trip. We will
    reimburse you up to the amount shown in the Schedule
    for expenses incurred during your Trip to locate/track your
    delayed Baggage, and to retrieve your delayed Baggage
    or to have your delayed Baggage delivered to you. We
    will also reimburse you for the cost to launder your clothing
    during the time your Baggage is delayed.'
    Jun 05,2017
The trip included a
cruise
Generali Global Assistance Standard
We are thankful that we did not need to use the coverage. We had a wonderful trip and knowing that it was insured helped give peace of mind during it.
William V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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