Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
I would recommend CSA to everyone who travels abroad, I didn't need to use it -Thank God! - but it was there if I needed it. For only $120 the coverage was thorough and covered anything you could experience. I plan to use them again the next overseas trip I take!
James M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
CSA processed my claims very fast. I had an accident on the day I arrived to my first destination and it ruined my whole trip as I was hospitalized and not allowed by the doctor to do any activities. I came back with my original air ticket and filed my claims as soon as I received my claim form filled by the doctor from overseas. CSA processed my claim much faster than my own health insurance that took several months to process my claim. For trip interruption, CSA approved my claim within 5 business days. I had to wait for long on my health insurance reimbursement but it was due to the delay from my primary medical insurance. Once I received the explanation of benefits from my medical insurance, CSA mailed me the check to cover the amount not paid to me by my medical insurance. I will never travel without trip insurance. And CSA will be my first choice as I am extremely happy with their procedure.
Muantawan A. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Generali Global Assistance
Standard
The plan offered the coverage I felt I needed at a reasonable cost. Am grateful I did not have to use it.
Billie A. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Sold as a "comprehensive policy", it is anything but. We had a complicated, multi-part trip to Africa, including a safari followed by a cruise. The cruise line went out of business two months before we left. CSA refused to cover this, even though the paperwork implies that it does: it excludes coverage for financial insolvency **if it happens within 14 days of the purchase of the policy.** Well, this happened three months after the purchase of the policy, and it wasn't covered. We ended up rebooking the second half of our trip, which required flight & hotel changes and many change fees. Guess what? This wasn't covered either. We bought this expensive policy because we wanted to be sure everything was covered. Never again!
scott b. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
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Deborah
Generali Global Assistance
We’re sorry to hear about your negative experience and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. To further help ensure customer satisfaction, we also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. Unfortunately, the plan you purchased does not include coverage for supplier financial insolvency under Trip Cancellation. If you have any additional questions or concerns, please reach out to us at the number or email provided above.May 09,2017
Generali Global Assistance
Standard
This is the second time I've purchased trip insurance through CSA and while I've never needed to use it, I've felt more comfortable knowing I have coverage should it be needed. I like the fact I can customize the coverage for my needs and where I'm going to be traveling. I would not hesitate to purchase this protection again.
Elizabeth M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Our bag was delayed by the airline for six days. The claim was processed quickly. There is a $200 limit on delayed baggage (less than what we had to buy!) but this is fairly standard for all plans.
Nina K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
I love InsureMyTrip as it permits comparison of all components of travel insurance plans in one place. CSA often offers higher levels of coverage for similar or lower price than other companies, so I often choose CSA for my travel insurance. Although I did not need to file a claim for this most recent trip (thank goodness!), I have had to file a claim with CSA in the past, about 2.5 years ago. The claim process was seamless and my claim (trip cancellation) was covered without any hassles. Consequently, I do not hesitate to use CSA for my travel insurance needs.
Patricia S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Did not need to use the insurance plan, fortunately. Would not travel without the comfort, and security, of an appropriate policy.
Sandra J. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
We bought plan, but did not use it, not needed. But I would recommend it to and I will order the same plan next time.
Tatyana F. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Thank goodness we did not need to take advantage of the coverage the plan provided, but it was comforting to know they were there.
Robert Z. would
recommend this plan to a friend or relative.
Comprehensive plans are designed to cover as many risks as possible, but is very rare for any insurance plan to cover all possible risks. The CSA Travel Protection
Custom plan is a Comprehensive plan which covers a wide range of perils and hazards. Financial Insolvency is not a covered event on this specific plan.
We appreciate you using InsureMyTrip for your travel insurance needs. As a travel insurance comparison website, InsureMyTrip offers dozens of plans from different providers. In the future, please consider calling us prior to purchasing a plan so that we can assist you in selecting the most cost effective policy that covers as many of your primary concerns as possible. Our toll free telephone number is 800-487-4722. We look forward to assisting you in the future.