Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Standard
I did not have to file a claim so don't know how easy it would be to be reimbursed.
Sue P. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
CSA refused to grant the claim stating that I had medical pre-condition. The first symptoms of my sickness appeared just 2 weeks before planning trip and never before and the coverage was bought few months earlier. I received the money only after very complicated way of complains.
Terrible handling.
Terrible handling.
Piotr T. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Deborah
Generali Global Assistance
We’re sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We want our customers to choose the correct plan to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. To further ensure customer satisfaction, we also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. While some of our plans are able to provide coverage for losses resulting from pre-existing medical conditions if certain requirements are met, the plan you purchased is typically unable to provide coverage for such losses. If you have any additional questions or concerns, please reach out to us at the number or email provided above.May 01,2017
The trip included a
cruise
Generali Global Assistance
Standard
I thought the price was high, but your were the cheapest. I think with the few claims as you have your rates could be lower.
ROBERT C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
CSA gives me assurance both when I have a seamless as-planned trip and most importantly, when things go wrong. On this trip we had a seamless experience, but on two previous trips when luggage was lost, items were stolen and when my husband broke his leg, CSA stood by us and covered us with timely, respectful service. I am very loyal to this company for travel insurance.
Janice S. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
While we were in Spain, my husband's wallet was stolen and immediately someone began using the credit cards. Along with notifying the credit card companies, I called CSA to see if there was anything further I should do. The woman who took my call didn't seem to know and transferred me to what turned out to be the main menu. I gave up. It seems that CSA is not particularly helpful in this situation and that I could handle it myself.
Susan L. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I did not have to file a claim. The policy gave me peace of mind knowing if something unexpected happened I would be protected.
Lee G. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
Didn't need to use it but was comforting, as a senior citizen, to know I would be covered if needed (especially the medical part of the coverage).
Margaret M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
since we have not used any claim, don't know how well it handles, however, pricewise, it is affordable for us.
john nhon t. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
thankfully didn't have to use it.
Thomas M. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
I got the exact same plan for the exact same trip as the person I was traveling with, and paid more than a hundred more than they did.
Ellen P. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Carol
Since Comprehensive policy premiums are calculated based on trip cost, age of traveler and length of trip, it is possible for travel companions to see differences in their policy premiums. However, you did purchase a reliable and competitively priced plan for your trip regardless of the difference in premium.Apr 18,2017 -
Deborah
Generali Global Assistance
We’re sorry that we didn’t meet your expectations. The pricing of our plans varies depending upon a variety of different factors, including your trip cost, age and when you purchase your plan. Please reach out to us at (800) 348-9505 or via email at [email protected] with any additional questions or concerns.Apr 19,2017
For the benefit of your fellow travelers, CSA defines a PRE-EXISTING CONDITION as a "Sickness or Injury during the 180-day period immediately prior to your effective date for which you or your Traveling Companion:
(1) received, or received a recommendation for, a diagnostic test, examination, or medical treatment; or
(2) took or received a prescription for drugs or medicine. Item 2 of this definition does not apply to a condition which is treated or controlled solely through the taking of prescription drugs or medicine and remains treated or controlled without any adjustment or change in the required prescription throughout the 180-day period before coverage is effective under this Policy."
Please also note that the CSA Custom plan does not offer a waiver of that preexisting conditions exclusion.