Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Of course, it's always a good thing when you don't need to utilize your insurance; but of course, that's what it's for. I found the online process easy to navigate and the information provided by the customer service rep very easy to understand. I always ensure our trips but have never had to use the insurance (knock on wood!) The true test is if and when I ever need to file a claim.
Harry M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
The policy provided the protection I required. I have purchased coverage from CSA for several trips. Thanks.
Frederick E. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I did lose my cell phone in Paris on the last day of the trip. I didn't discover the loss until we were at the airport waiting for our flight home. When I got home, I called to see if you would assist me in locating the phone. I was told you don't help people after the person returns home. That's bogus. I can't file a claim because it is one of the MANY excluded items.
Cynthia S. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I did price comparison before purchasing and thought it was good value for the money. Fortunately I did not have to use it.
Robert W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I left for my trip 4/4/17 but did not get my luggage until 4/8/17. Despite the inconvenience, the airline did not offer any kind of compensation. I called CSA to report that and was asked if I had bought any items that I needed during the period that my luggage was amiss. When I said no, I was simply told: "We are sorry for the inconvenience". What do you think about that?
Isabel C. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Very prompt in processing the claim. I was truly impressed!
KIVANC A. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Hard to review when we didn't submit a claim, everything having worked out well during our trip.
Caryn H. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Since I didn't need anything from you folks but peace of mind, and I got that. . .it was a great deal. In this case I like betting against myself and losing. If I go again I'll no doubt call you again. Cheers. kp
Kenneth P. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
We've used CSA for our traveler's insurance for 20 years. The policy we choose provides us with the coverage we need at an affordable rate. We always recommend going to insuremytrip.com to our family and friends whenever they need traveler's insurance.
Robert A. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
We purchased the insurance to be sure we were covered for health concerns since our personal health coverage no longer covered overseas travel. The fortunate part about our plan was it covered our unexpected trip interruption and reimbursed us promptly for the non-refundable hotel costs we had paid for at our final destination.
Thomas U. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Your policy does include Baggage Delay benefits. Receipts and documentation are required to
support a claim. Unfortunately, travel insurance does not cover the inconvenience of having a Baggage Delay.
Below is the coverage that you have on your CSA plan.
'We will reimburse you, up to the amount shown in the Schedule, for the cost of reasonable additional clothing and personal articles purchased by you, if your Baggage is delayed for 24 hours or more during your Trip. We will
reimburse you up to the amount shown in the Schedule for expenses incurred during your Trip to locate/track your
delayed Baggage, and to retrieve your delayed Baggage or to have your delayed Baggage delivered to you. We
will also reimburse you for the cost to launder your clothing during the time your Baggage is delayed.'
If you have any additional questions or concerns, please contact our office at 800-487-4722 where a licensed representative would be happy to help you.