Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
Generali Global Assistance
Standard
It's nice to go away, on a trip, with peace-of-mind.
I didn't (ever) have a claim...and I'd like to keep it that way!
One satisfied "customer."
I didn't (ever) have a claim...and I'd like to keep it that way!
One satisfied "customer."
Nicholas R. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
no comments. luckily, not used.
james v. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Generally adequate coverage, but I discovered that this policy doesn't cover any incidental expenses associated with changing our airline reservations to an earlier flight in order to avoid a reliably-predicted extended storm-related delay, even though the airline had already declared a weather event and waived all change fees. It seems the insurer prefers to incur the significantly larger claim that would presumably have resulted if we'd kept our original reservations, which would have stranded us at the airport for a day or more.
Roger F. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
My claim was small...just about $200 for a missed tour in Iceland due to illness. When I spoke with the CSA agent on the phone, I was made to feel discouraged. Supposedly I would need more medical documentation than what I did have. I went ahead and filed anyway and VOILA! The letter I had from the hotel person who called the EMT's for me and my own letter explaining things turned out to be adequate. I am very pleased.
Jay S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
I wish there were a way to buy a year's policy rather than trip by trip. We have made a claim with CSA on our last trip and they were very prompt paying it.
David b. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I thought the cost was reasonable for what I wanted, which was emergency medical evacuation, if necessary. The travel insurance that came with my credit card didn't provide adequate levels, but since I didn't have to file a claim I have no idea on how useful or effective the policy would be.
Matthew B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I did not need to make a claim, so I can't rate the customer service. The cost of the plan was good in comparison to a few others I liked at and it covered my needs
Catherine M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Claim was handled fairly but very slowly. They received our claim in their office on February 22, 2017 and responded, "We are currently experiencing very high claim volume. Please allow us time to review the information received." They didn't issue check to pay this claim until March 17th. I think they need to hire more claims adjusters to handle claims in a more prompt fashion.
Carla B. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Feel very safe having this insurance. We can enjoy our trip knowing we are covered.
Angelica B. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
Didn't need to file a claim but good to know we were covered, just in case! Thanks.
Laura C. would
recommend this plan to a friend or relative.