Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Standard
We bought a plan for my son-in-law and his wife as well (we wrote a duplicate review for that one as follows: I didn't have to use the plan so the ratings are good only to the extent that I am satisfied with the process of getting the plan and what covered. You should change or tweak your survey questions in light of such policy holders/travelers.).
Johnny C. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Although I was fortunate that I did not have to use any of the coverage provided, the comfort and security I felt knowing that it was there was invaluable. The person I spoke to while signing up for this plan was beyond helpful. Definitely will use this company again when traveling.
Jerry F. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I didn't have to use the plan so the ratings are good only to the extent that I am satisfied with the process of getting the plan and what covered. You should change or tweak your survey questions in light of such policy holders/travelers.
Christopher C. would
recommend this plan to a friend or relative.
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Carol
Thanks to our customers' comments, InsureMyTrip did see that we needed to revise our survey questions and are currently working on a revised questionnaire. As always, your review is greatly appreciated.Jan 04,2017
Generali Global Assistance
Premium
I've always said it's better to have travel insurance and not use it than to not have it and need it. Cost was reasonable and thank goodness I didn't have to use it.
Kenneth R. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
Service and price is excellent. Have used this three times and fortunately have had no claims so I cannot speak to that but the people are very nice and very helpful.
Jim W. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Great security.
Jany P. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
We didn't make a claim but were pleased with the ease of application and assurance we were covered.
Mark H. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
We've used insuremytrip for several years, and although we've never had to file a claim, the peace of mind is great. We've purchased CSA a few times because we like the coverage and the price.
I also love the insuremytrip website. It's great to be able to compare plans side by side to see what's actually covered and make an informed decision. We frequently recommend the insuremytrip to our friends.
I also love the insuremytrip website. It's great to be able to compare plans side by side to see what's actually covered and make an informed decision. We frequently recommend the insuremytrip to our friends.
Judith M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
If you are considering this company, make sure you fully understand their definition of 'pre-existing conditions'. This company has a 180 look-back history. I didn't know what that meant until I had to file a claim and was denied. Here's what look-back means: any condition evaluated or treated 180 days PRIOR to purchase. "Underlying conditions" is also part of this definition. I lost a lot of $$$ not fully understanding the definitions. Next time I have to buy travel insurance, I will DEFINITELY go to great lengths to understand every aspect of the policy.
Linda O. would not
recommend this plan to a friend or relative.
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Deborah
Generali Global Assistance
We’re sorry to hear about the circumstances surrounding your claim. We take customer service very seriously and, as you mention, cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. We have dedicated Customer Service Representatives on staff who can help answer questions and guide you towards the best coverages. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. As you’ve said in your review, the plan you purchased is unable to provide coverage for any losses resulting from Pre-Existing Medical Conditions. Our Custom Luxe plan can provide coverage for such losses provided the plan is purchased prior to or within 24 hours of final trip payment, if other requirements outlined in the Description of Coverage/Policy are met. If you have additional questions or concerns, please reach out to us at the number or email provided above.Jan 10,2017
Generali Global Assistance
Premium
Well, the plan should cover the rent car but Herz refused to accept this insurance... When I bought a plan I answer your questions - the destination. But in Herz they told me that they do not accept that insurance...
I am wondering if other items were covered. Good I did not need to use it...
I am wondering if other items were covered. Good I did not need to use it...
Alexander B. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Deborah
Generali Global Assistance
Thank you for sharing your feedback. The plan you purchased includes Rental Car Damage coverage designed to provide primary coverage in the event your rental car is damaged during your trip due to collision or other causes listed in the Description of Coverage/Policy provided at purchase. We recommend customers contact their rental car company prior to departure to ensure our plan meets any specific requirements they may have. Our customer service representatives can email or fax coverage details to your rental car company, if requested. Please reach out to us at (800) 348-9505 or via email at [email protected] with any additional questions or concerns.Jan 10,2017