Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
Didn't need to file a claim so don't have an opinion on that aspect of the insurance. Did feel the plan covered my needs.
Robert D. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
CSA has been my choice for travel insurance for the past few trips; based upon price and coverage. I cannot rate claim processing since I've not needed to make any. I do know individuals who have made claims and found the process to be straightforward.
Ying C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
The claims representative was Outstanding. I liked your plan that we purchased. I did not read it in detail as to coverage and exclusions. I was not aware that different air fare is not covered due to interruption of a trip due to injury. For example we flew to Croatia using Economy fare. Because of severe injury to my wife's shoulder, we flew back to US using Business class as she had to lay flat. We got reimbursed for the Economy value fare-almost $3,000 vs almost $8,000.
I still liked your policy and have recommended you to our friends who also visited Croatia. Fortunately they did not have to file claim but gave them a peace of mind.
I still liked your policy and have recommended you to our friends who also visited Croatia. Fortunately they did not have to file claim but gave them a peace of mind.
Michael S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
I purchase plans from Insuremytrip.com and have probably filed 3 claims out of perhaps 20 policies purchased. To make a long story short, I filed for trip interruption, damaged luggage, and lost item and of the 3, only partial payment ($50) was made on the luggage claim, all the others were denied despite substantial documentation. Wouldn't purchase from this company again.
Alan T. would not
recommend this plan to a friend or relative.
-
DeborahGenerali Global Assistance
We’re sorry to hear that one of your personal items was lost or stolen and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions they may have. Unfortunately, our plans are not able to provide coverage for every type of item that you may be traveling with. If there is something specific that you want to be sure is covered, please reach out to us before, during or after you purchase your plan. In this instance, prescription eyeglasses were not covered. We were able to reimburse you for the actual cash value of your damaged luggage. Our Baggage Coverage takes depreciation into account based upon the age of the item claimed. If you have any additional questions or concerns, please reach out to us at the number or email provided above.Oct 24,2016
Generali Global Assistance
Premium
Your travel protection gives my wife peace of mind and makes me also feel more comfortable should something go wrong - we have used you many many times and to date you have made many $$$ off us and we have been lucky.
james f. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Premium
I didn't need to file a claim. Had to have for the tour I was on. However, the coverage and price seemed reasonable.
Paula P. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
Fortunately we did not need to file a claim, so do not know how well we would have been protected.
Jourik P. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Premium
First time I have purchased this type of insurance...and fortunately I did not have to use it.... But good to know that should I need it in the future...it is available.
Frank L. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Premium
Since I (happily) didn't need to file a claim it's a little hard to quantify my satisfaction or to say I would or would not recommend CSA Travel Protection Custom Luxe. I do know that my wife and I felt better about our travel investment knowing that we had insurance coverage.
William H. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Overall plan benefits seemed to be good. Fortunately we did not have need to use them due to weather or health but we felt comfortable knowing coverage was there in the event we had.
We were however disappointed in the fact that an agent told us there'd be no compensation for a change by one of our air flight segments that necessitated us arriving a day earlier to catch the last flight to our final destination. We incurred a hotel stay and meal costs out of pocket.
We were however disappointed in the fact that an agent told us there'd be no compensation for a change by one of our air flight segments that necessitated us arriving a day earlier to catch the last flight to our final destination. We incurred a hotel stay and meal costs out of pocket.
Deborah A. would
recommend this plan to a friend or relative.