Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Standard
Didn't need to use the insurance but felt comfortable knowing that I had it if needed.
Henry M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
We experienced a trip interruption as the result of Delta's computer glitch. CSA covered all our out of pocket costs expeditiously and without hassle.
Lee H. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Look Willie there was no need for me to file a claim. All in all, it seems like a good plan for the price.
Ann M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
My husband and I insured our tour to Macchu Picchu with CSA last March. We stayed overnight at an airport hotel in Lima so that we could leave for Cusco early the next morning. However, after a full day of waiting at the airport, the flight from Lima to Cusco was cancelled by Peru Airlines because of a problem that had occurred two days earlier in Cusco. Two other airlines were able to recover from the problem and make the flights within a day. As a result, we missed the first day of our tour and had to pay for an additional night at the Lima hotel. We filed a claim with CSA and were told that they would investigate with Peru Airlines about why the flight was cancelled. However, because Peru Airlines never responded, they refused our claim. Given how dysfunctional the airline was in meeting its obligations to travelers, I'm not at all surprised that they didn't respond to CSA. However, that doesn't justify CSA's failure to respond and to compensate us. We were repeatedly told that they were investigating, but we never did receive a final explanation--only auto-responses saying that someone would get back to us. No one did. Consequently, I'm disappointed to say that I would never use CSA again.
Susan J. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
Generali Global Assistance
Standard
In all the yrs I've bought insurance for 2 of us & then a family of 4
I've only claimed once !!!
when my husband hd a Heart Attack in USA !!!
We came fr UK ...& wd hv bn Bankrupt !!!
I've only claimed once !!!
when my husband hd a Heart Attack in USA !!!
We came fr UK ...& wd hv bn Bankrupt !!!
Lily W. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I didn't have to use it so I can't really tell how good it was. It gave me peace of mind.
Randolph S. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Without filing a claim, it is difficult to rate the company. However, the plan seemed to offer what I needed and wanted at a reasonable price.
Eleanor B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I've purchased insuremytrip's CSA Travel Protection Custom coverage often. Reasonable and fair prices for my insurance needs.
Jayne H. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Claim is under review.
Claim has been settled to my satisfaction. They were prompt, professional, and courteous. They asked for appropriate information and documentation and we received payment within six weeks of notification of settlement. All in all, painless and satisfactory.
Claim has been settled to my satisfaction. They were prompt, professional, and courteous. They asked for appropriate information and documentation and we received payment within six weeks of notification of settlement. All in all, painless and satisfactory.
Joseph W. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
I am completely happy with the Travel Protection plan, the basics of what I wanted covered were included at a reasonable price.
I have not needed to put a claim through, so that's the only reason I gave it 4 out of 5 stars.
I have not needed to put a claim through, so that's the only reason I gave it 4 out of 5 stars.
stacy f. would
recommend this plan to a friend or relative.