Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Standard
As I did not file a claim I cannot factually review the product. I would suggest a small partial refund if no claim is filed.
Kenneth R. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
My flight was delayed 10 hours on return. We finally departed at 3 a.m. We sat in the airport for 10 hours because we had baggage and it was too difficult to leave the airport and come back again. I am 78 years old and in poor health. CSA pays nothing for delay, only for additional expenses such as food, hotel, etc., We did not incur expenses, only the unexpected misery of a 10 hour delay.
Abigail S. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
-
-
Deborah
Generali Global Assistance
Thank you for your feedback. We’re sorry to hear about your delay and about your negative experience at the airport. While we aim to always provide the best customer service experience possible, our plans are designed to provide coverage for financial losses you might incur while traveling and are generally unable to provide inconvenience payments of any kind. We highly encourage customers to review a sample Description of Coverage/Insurance Policy at the time of purchase in order to better understand their plan details. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. We hope you’ll consider updating your review. Please contact us at (800) 348-9505 if you have any additional questions or concerns about the plan you purchased.Aug 26,2016
Generali Global Assistance
Standard
My flight was delayed for 4 hours, but I couldn't file the claim, my policy said 6+. I should read policy more careful.
Vella C. would
recommend this plan to a friend or relative.
-
Deborah
Generali Global Assistance
Thanks for sharing your experience. We’re sorry to hear your trip was delayed and apologize for not meeting your expectations. We do offer plans that can provide coverage for a variety of different expenses if your flight is delayed. As you mention, our Travel Delay coverage requires a six hour delay or longer in order to provide reimbursement for certain out-of-pocket expenses you might incur while delayed, such as lodging, meals and local transportation. However, if your flight is delayed due to adverse weather, mechanical breakdown of your aircraft, or an organized labor strike, our Trip Interruption coverage can typically reimburse for additional transportation costs you may incur to return home or rejoin your group in addition to any prepaid non-refundable expenses that you had to forfeit as a result of the delay, regardless of its length. We never discourage our customers from filing claims, even if it appears the plan would be unable to provide coverage for you. We hope you’ll consider updating your review. If you have any additional questions regarding the plan you purchased and the coverages available, please contact us at (800) 348-9505 or via email at [email protected].Aug 26,2016
The trip included a
cruise
tour
Generali Global Assistance
Standard
It gave us peace of mind knowing we had good coverage.
George K. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I felt a sense of comfort knowing I had this plan just in case.
Merle W. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
We were very satisfied with CSA's Customer Service and prompt response to our claim and process. We would use them again on future travels.
Denise J. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
The plan was what we needed. We did not need a plan to cancel for no reason at all.
W Anthony M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Family traveling with 93 year old grandmother. Policy gave peace of mind.
Francis M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Even though I did not have the need to use my plan, with all the unrest going on in Europe it gave me peace of mind knowing I had it!
John G. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
We were fortunate,not to have to file a claim. Our trip went without any problems.
Ursula K. would
recommend this plan to a friend or relative.
If you are delayed on your Trip for 6 hours or more, CSA Travel Protection will reimburse you up to 150 USD per person, per day
for reasonable additional expenses incurred by you for
hotels, meals, telephone calls, and local transportation. Proof of these expenses must be provided with your claim.
Travel Delay must be caused by or result from:
a. delay of a Common Carrier; or
b. loss or theft of your passport(s), travel documents
or money; or
c. Quarantine; or
d. hijacking; or
e. natural disaster or adverse weather; or
f. being directly involved in a documented traffic
accident while you are en route to departure; or
g. unannounced strike; or
h. a civil disorder; or
i. Sickness or Injury of you or a Traveling
Companion; or
j. death of a Traveling Companion.
Travel insurance industry standard is to reimburse out of pocket expenses resulting from a covered peril. We understand that being delayed is an unpleasant experience, but travel insurance does not award benefits solely due to being inconvenienced.
Please call us at 800-487-4722 if you have any questions or concerns. Our licensed representatives are available 7 days a week to provide assistance and support.