Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
Did not have to use the insurance (thank goodness) so don't know how effective it would have been. I would use your insurance again for another trip because it seemed reasonable and comprehensive. I don't think your star rating system is quite an accurate way to rate in my circumstances.
Sally H. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
Did not need to make a claim so have little to comment on.
Margaret E. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Although the fine print of the policy would eliminate my claim, I must emphasize that the coverage such as Trip Delays are very limited and failed to pay for late receipt of luggage by the airline during transfer and clearance through customs. This cost us over $300 and was excluded by the coverage. One previous claim was also not paid by CSA and this makes me question their real concern for fair coverage of the client versus their desire for greater profit as a company. I WOULD STRONGLY RECOMMEND YOU TRY TO READ AND UNDERSTAND EVERY WORD OF THE COVERAGE BEFORE ENROLLING.
Burton C. would not
recommend this plan to a friend or relative.
-
DeborahGenerali Global Assistance
We’re sorry to hear that your trip was delayed and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions they may have. To further help ensure customer satisfaction, we also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. Unfortunately, the plan you purchased is not able to provide coverage for every event that might cause your trip to be interrupted or delayed, though it does include approximately 20 different covered events that can qualify for Trip Interruption coverage and approximately 10 different covered events that can qualify for Travel Delay coverage (depending on your state of residence). We understand your trip was delayed due to receiving your luggage late in your connecting city. Unfortunately this is not a covered reason for either coverage. If there is something specific that you want to be sure is covered, please reach out to us before, during or after you purchase your plan. We can be reached toll-free at (800) 348-9505 or via email at [email protected].Oct 24,2016
Generali Global Assistance
Standard
Excellent travel insurance option. Very well written documentation outlining all aspects of coverage including important coverage details. Thankfully, I did not have to exercise my options, but am confident that had it been necessary to file a claim, I would have been very satisfied with the outcome. I will definitely consider using CSA Travel Protection on any future trip.
Norman J. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Although I did not need to file a claim, it was reassuring to have this coverage when two flights involving connections were cancelled. I have used CSA before and found its detailed information on claim process to be very clear.
Alison H. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I think it is meaningless to write an insurance review if you haven't filed a claim. My trip went well, no claim was filed, so do not really know how good this insurance was.
Paul K. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Was pleased with the coverage and delighted that I did not have any problems while traveling and have to file a claim!
Margaret J. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
We didn't need to make use of this insurance but it was piece of mind knowing we had better coverage than the airline offers.
Michele C. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
This was the second time I used CSA Travel Protection, but I did not need to access the services either time. I chose the plan by comparing the benefits to other available plans and by reading the reviews.
Judith A. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I have used this insurance for trips several times because of two very important things:
1) the ease of signing up over the phone and helpfulness of the staff
2) the cost (which seems fair)
1) the ease of signing up over the phone and helpfulness of the staff
2) the cost (which seems fair)
Mary Y. would
recommend this plan to a friend or relative.