Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
Generali Global Assistance
Standard
The policy provided peace of mind for us while we traveled in Europe for several weeks.
Alan A. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Premium
Getting older = getting insurance. Reading more about people cancelling their trips for various reasons and getting stuck with the trip costs. Insurance is not cheap - it adds up if you travel a lot and get it every time. BUT, considering the alternative, and most health care plans do not cover you outside the country, it's protection from a possible catastrophe.
Keith D. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Easy on-line registration - didnt have to use the plan KNOCK ON WOOD!
dana s. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
It is very difficult to rate a plan when I (fortunately) did not have to make a claim. If I had had to make a claim, I may have discovered items and events that I wish would have been covered, but weren't, and thus may or may not have been satisfied with the plan.
Linda B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
We were so glad to have had a successful and trouble- free trip and also so glad that we found this company to give us an easy and complete way of insuring our trip. We will use them again
Cheryl S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
The company's tier 1 and some of their supervisors need some training, are inexperienced, and need to be better at how to deal with plan questions such as terrorist clause to better understand if your covered when traveling to a foreign country where a terrorist act occurs before traveling. Best course of action is talk to there manager. They need to do a better job at answering plan questions before buying.
Anthony F. would
recommend this plan to a friend or relative.
-
DeborahGenerali Global Assistance
Thank you for your feedback. While we appreciate your positive rating we’re concerned we did not meet your expectations as we strive to provide excellent service to all of our customers. We understand you spoke with our Customer Service Department about the terrorist attack that took place in Nice France in July of this year. The plans you were inquiring about can provide coverage in the event of a Terrorist Act that occurs in the city from which you are scheduled to depart or in a city to which you are scheduled to travel, provided the act occurs within 30 days of your scheduled departure date. That city also cannot have experienced a Terrorist Act in the 30 days prior to your coverage going into effect in order for coverage to be available. Our Customer Service Manager was able to confirm that we defined the attack in Nice on July 14th as a Terrorist Act and that no additional attacks have occurred in Nice France since that time. If you have any additional questions or concerns, please feel free to reach out to us at (800) 348-9505 or via email at [email protected].Oct 06,2016
The trip included a
tour
Generali Global Assistance
Standard
Comforting to know unexpected expenses would be covered.
John S. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Thankfully we did not need to use the plan...but it was worth the reassurance it provided that if we needed something it was there.
Elayne C. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Fortunately, we did not have to use the insurance. The overall rating is very good. The customer service rep that helped me apply for my trip insurance was excellent. Had I needed to use the policy I knew I was going to get immediate coverage without the hassle.
Brian B. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Thankful not have to use it!
Martha M. would
recommend this plan to a friend or relative.