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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.57 out of 5
14,937
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
Generali Global Assistance Premium
Knowing you had it and not using it is hard to make a judgement on how great the coverage was. What was covered looked great on paper and it was ready to claim at any moment if there was a problem.
Jason W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
One buys travel insurance for peace of mind. Until you are required to put in a claim, one does not know how good the policy really is.
Larry M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I felt you offered a comprehensive plan at a competitive proce
John D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
Fortunately I didn't need to use it
Heidi M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Premium
Get insurance when you book your trip. I waited until after my opportunity to cancel through the cruise line.
That prevented us for getting 100% coverage. Fortunately we didn't need anything.
Ann B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
The only occasion we needed coverage - for a stolen cellphone - we were denied it.
Ann J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for this review which will definitely provide assistance to your fellow travelers.

    The CSA Travel Protection Custom does exclude coverage under Baggage for "...telephones, computer hardware or software... However, cell phones are usually a standard exclusion in most travel insurance plans.

    Please note that you can always call us prior to purchasing for specific details or you can click on View Certificate in your quote to review all the terms and conditions.
    Feb 11,2017
The trip included a
cruise
tour
Generali Global Assistance Premium
For 10 days of coverage it was very pricey. thank you
Susanne P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your comments which are always appreciated.

    Although it is true that your plan was certainly not one of the least expensive plans offered to you, the CSA Travel Protection Custom Luxe was one of only two plans that offered coverage for Pre-existing Medical Conditions. Most Comprehensive plans would have provided the Pre-existing Condition Waiver only if you purchased the plan within 10 to 30 days of your Initial Trip Payment. Unfortunately you were more than one month after that first payment when you called. Keep in mind too that you also purchased a plan that was rich in benefit limits since it included $250,000 in Medical (secondary) and $1,000,000 in Emergency Medical Evacuation coverage per person.

    Our recommendation is to call us at 800-487-4722 within 10 days of your first payment for the most competitive pricing.
    Feb 10,2017
The trip included a
cruise
Generali Global Assistance Standard
My wife and I traveled to six countries from a cruise ship. The trip went well except the cruise ship did not depart from port because of bad weather.
I would do business again using CSA Travel Protection Custom plan.
Scott M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Did not need to collect on insurance. We had a great vacation with no interruptions or difficulties.

However there were many potential close calls and we were happy to have the insurance.

We will insure at least two more trips in 2017

Thank you
Michael W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
CSA Travel Protection gives you peace of mind at a reasonable price.
Raymond H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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