Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
Generali Global Assistance
Premium
good coverage
Michael M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
The European/Asian Desk Rep was very helpful in getting a doctor for me in Sicily. The claim for medical costs was paid in a timely fashion and appropriately. I will definitely use CSA in the future and will recommend them to friends.
Robert G. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Generali Global Assistance
Standard
Fortunately i did not have too use the insurance so i don't know how good or bad it would have been if i had to use it.
Taras P. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Put ones mind to ease while traveling but the price is still higher than expected.
ARNULFO Q. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
This appeared to be the best bang for the buck plan to meet my family 's needs. Just basics, but if anything had gone negative I am confident that we would have been well taken care of. Have used these guys in past and will continue to use in the future.
Frank J. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I will always purchase travel insurance for peace of mind for my investment. There was one occasion when my husband got sick 2 days before a big trip and we got our total expenses returned.
Betty S. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
did not have to use insurance for this trip. Would consider this for another trip
Annalee G. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
We purchased the CSA Travel Protection plan primarily to cover catastrophic emergencies (e.g. needing to be airlifted off of a cruise ship) while on vacation. We selected it after comparing price and coverage of several plans as a happy compromise between price and coverage, figuring it came closest to covering our specific needs. Since we did not need to use the policy for any reason while on vacation (always a good thing when you do not need to use your insurance policy) the only thing I can review is the fact that the policy was reasonable in its cost and what it covered, and that it gave my wife and me peace of mind while on vacation. We will use CSA again for our next cruise.
Joseph R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Since I did not have to use the insurance this time no complaints. I have tried to use before but it is too hard to meet all the specific requirements. If I am paying for medical coverage abroad, that ins should pay first especially since Medicare will not cover anything outside the USA and should pay the bills direct to the medical facility. We have had to pay ourself in the past because we could not obtain all the correct paper work.
Barbara A. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
No claims.
George F. would
recommend this plan to a friend or relative.
(1) CSA did provide "secondary" medical which would have required you to first submit your claim to any other primary collectible insurance policy. If the primary provider denied payment but it proved to be a covered medical expense under your secondary coverage plan, then CSA would have reimbursed you on a primary basis.
(2) CSA offered ON DEMAND MEDICAL CARE through their
Teladoc network (formerly Consult A Doctor TM) which offers 24/7 access to its proprietary nationwide
cross-coverage network of U.S. licensed physicians for telephone and secure e-mail medical consultations.
(3) CSA also offered "No Out-of-Pocket Medical Expense". If you had developed an acute illness while on your trip that required treatment by a physician, you could have called the
Emergency Hotline to obtain the name of a local qualified physician in the assistance provider’s network. If an in-network physician was available, the assistance provider would have scheduled the medical visit and guaranteed payment to the physician for a medical visit not to exceed 1000 USD for covered medical conditions.
(4) The CSA assistance provider also offered Interpretation/Translation services. The assistance provider would have assisted with telephone interpretation in all major languages or would have referred you to an interpretation or translation service for written documents.
Please always refer to your CSA Custom certificate for complete terms and conditions for these and all other benefits prior to purchase or within the 10 Day Review Period.