Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Premium
Thankfully, I didn't have to use it :)
Jomin P. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I purchased this plan in large part due to the efforts of the agent who ultimately sold me the plan I purchased. However, before I made my final decision, I spoke with an agent who was available when my initial agent was away. Had I been dealing with this person, who was impatient and reluctant to fully address my concerns regarding the policy I was considering, at the beginning of my travel insurance research, I would not have ended up doing business with your company. (I am sorry that I do not have both agents names.) I called you for this trip because I used you for a trip to Cuba in 2016 and was satisfied with my experience. However, your reputation alone, without consistently high quality customer service, will not guarantee you repeat business.
Marcia G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Premium
I didn't have a claim but having the insurance gave me peace of mind during my vacation.
Deyondela R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
fortunately I didn't need to make a claim of any kind; but I found the process of selecting and deciding on a plan very easy, thanks to the helpful reps.....since i didn't use it I've no idea how it would have functioned had I needed the coverage, but it was worth the cash for the peace of mind.
helen p. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Fortunately didn't need any services that the plan provided
Leona F. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
The best trips are when you do not need to make a claim, but having the policy gives you peace of mind.
Reid V. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
satisfied with the plan I purchased
Antonio R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I submitted a claim for dental coverage for a dental problem which arose late on my cruise. Although no dentist was available to me, my claim was denied because dental treatment was not obtained during the voyage. In my opinion, the insurer rigidly adhered to the written policy without consideration of the claim circumstances. No compromise was made. I expect that inflexible and uncompromising approach typifies their claims review process so I cannot recommend this travel insurance company.
GRANT C. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
DeborahGenerali Global Assistance
We’re sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. While the Medical and Dental coverage included in the plan you purchased can typically provide coverage for medical treatments received within one year from the time you become unexpectedly sick or injured during your trip, the plan can only provide coverage for emergency dental treatments that are incurred during your trip. If you have any further questions regarding the claims process please reach out to us at the number or email provided above.Aug 02,2017
The trip included a
tour
Generali Global Assistance
Standard
I would use this company again because it was easy to see what they offered and compare it to other company plans. It is always difficult with insurance to know exactly what is covered until you actually need the insurance; however, I downloaded the paperwork and took it with me in case we needed anything. Fortunately, so fortunately, we did not need any coverage; however, it is essential to have it.
Peter V. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Didn't need it but the peace of mind was nice
Korbyn G. would
recommend this plan to a friend or relative.