Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Standard
I believe that the CSA Travel Protection Custom plan offered great bang for the buck, offering comfort and reassurance if something did happen. I was fortunate that I did not have to use it.
David S. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Fortunately, our trip went off without a hitch, but it was great having the peace of mind to know we had the CSA plan if needed.
Franklin M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
I didn't have to use the CSA Travel Protection Custom coverage, but it was really worth the cost of having it. I would definitely use it again next time I travel!
Renee S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Premium
The policy I purchased, the CSA Travel Protection Custom Luxe plan, seemed at times to be more than I needed, so I needed to constantly remind myself of the reasons for which I needed the plan. For my circumstances with two close relatives in poor health that could have interrupted the vacation, it was worth the piece of mind.
Richard H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
Do not buy travel insurance from this company! My trip was interrupted by circumstances entirely out of my control, but I was told that the "circumstances were not covered"! So what is covered?
John B. would not
recommend this plan to a friend or relative.
2 of
4 people found this review helpful
Generali Global Assistance
Standard
Did not file a claim. Second time using CSA.
InsureMyTrip was very helpful.
InsureMyTrip was very helpful.
DEAN M. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
We experienced a flight cancellation extending our trip by one day requiring overnight hotel stay. Filed a claim by email received by CSA 11/30/2015 and check in the mail to us 12/1/2015. Great Customer Service. We'll use CSA again.
Curtis S. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
For a claim of $60, I received a comprehensive memorandum as to why it couldn't be paid. I'm sure they spent more than $60. A quick phone call might have been wiser. I eventually responded to them with a detailed response, and eventually I did get a check from them. In the end we were satisfied with the outcome, but the amount of time it took to get a small amount of money, when the facts were not in dispute, was curious. I may use the company again, or, hmm, not sure.
Ronald K. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We are pleased to learn that your claim was paid. In the future, please contact InsureMyTrip and request a Customer Advocate if you experience an issue after filing a claim. Our Customer Advocates assist the customer by contacting the insurance company on their behalf to help expedite the resolution of the claim. Our representatives are available 7 days a week by calling 800-487-4722.Dec 01,2015
The trip included a
cruise
Generali Global Assistance
Premium
It was easy to apply, but I am glad that I did not have to use the CSA Travel Protection Custom Luxe plan.
Jocelyn P. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
It is very easy to research and buy a policy online. This particular policy, the CSA Travel Protection Custom plan, had a lot better coverage than the other policies and at a better price. I did not file a claim but would still recommend this company to other travelers.
William v. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
"We’re sorry to hear about the circumstances surrounding your claim. We’ve reviewed the claim and are more than happy to explain the coverages under the plan you purchased to help you better understand why your claim wasn’t payable. Please contact us at (800) 348-9505 or via email at [email protected]."