Travel Insurance Reviews InsureandGo
For over 10 years, the InsureandGo USA brand has been specializing in providing the best value in travel insurance. As a worldwide travel insurance provider, InsureandGo USA covers more than 2 million travelers each year. InsureandGo USA is part of the worldwide MAPFRE family of companies. MAPFRE and its affiliated companies operate in over 43 countries and provide insurance and services to over 13 million customers worldwide.
Learn more about InsureandGo.
The trip included a
tour
InsureandGo
Global Platinum
I used this company to insure a pretty expensive bicycle tour. Half way through the 6-month trip I had to leave for a family emergency that was a "covered benefit." I was able to file a claim and recoup a significant portion of my money. The most irksome part of this company is that their policy is poorly written and it is extremely difficult to know exactly what will be covered in an emergency. Part of my claim was denied because I misread just a few words of the policy when I bought it, thus I wish the policy was more clear. Overall, the insurance was way less expensive than any other policy, and they covered what otherwise would have been a huge loss.
Mark H. would
recommend this plan to a friend or relative.
The trip included a
cruise
InsureandGo
Global Gold
My husband had to have emergency surgery two days before we were to leave on this trip. I got a letter from the surgeon two days after his surgery and a couple other required documents and submitted my claim about 5 days after our trip was to take place. We received the full reimbursement we asked for on Dec 31 -- only 12 days after our trip was to end. They were very fast and polite and kept me informed via email. I will use them again.
Lisa B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
InsureandGo
Global Silver
Thankfully we did not had to use it, but it gave us peace of mind to know that we had it. I will buy it again in my future trips. Great Company. Great Price.
Isaac B. would
recommend this plan to a friend or relative.
The trip included a
cruise
InsureandGo
Global Gold
They provided a great alternative to the others. Would use them again.
Daniel K. would
recommend this plan to a friend or relative.
The trip included a
tour
InsureandGo
Global Silver
Thankfully I did not need to use the InsureandGo Global Silver plan.
Hilda G. would
recommend this plan to a friend or relative.
InsureandGo
Global Platinum
This company will provide medical help at no cost to the insured but you have to ask. I did not realize this so I made my own arrangements which was repaid within a reasonable time after I submitted my claim. I was very satisfied with the service provided.
Abraham G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
InsureandGo
Global Silver
Did not fie a claim, therefore can't provide a review.
Thomas K. would
recommend this plan to a friend or relative.
InsureandGo
Global Gold
I was very impressed with the InsureandGo Global Gold plan. Although I am sorry to say I did get sick, which ruined my vacation, when I did incur medical expenses and came back to file my claim, I was very pleased with how quickly everything was handled. Thank you for that and I have already referred you to my friends. Happy holidays!
Rudolph M. would
recommend this plan to a friend or relative.
The trip included a
cruise
InsureandGo
Global Silver
Filed a claim for total cost reimbursement on November 30th. Check in hand 2 weeks later! Fantastic customer service from the claims representative. She kept me informed of forms needed and progress of claim. She's a STAR performer in my book!
Shari W. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
InsureandGo
Global Platinum
My wife became very ill when we arrived in Lima, Peru.The hotel Doctor sent her to the hospital emergency room for tests and treatment. InsureandGo reimbursed us for all our expenses.
Lawrence C. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The Platinum policy states under the
EMERGENCY MEDICAL ASSISTANCE that "Our multiâ€lingual professionals are available 24 hours a day to provide help, advice and referrals for medical emergencies. We will help You locate local physicians, dentists, or medical facilities.
If you require medical assistance please call us immediately. We will coordinate medical services that you require during Your covered trip including admission to medical facility, guarantee of funds for admission, notifying family members, and medical evacuation and transportation services if required."
Should you call the 24 hr Assist company and it is not a medical emergency, InsureandGo will find a provider in the area network, so that the insured has no out of pocket expense. If the condition is unstable and they need immediate medical assistance, they will find the closest provider (whether in or out of network) and they may be able to pay on the insured's behalf, otherwise, it is reimbursable.
Of course, if the assistance company is not notified and the insured makes arrangements on their own, medical expenses will be on a reimbursement basis, if a payable claim. As you indicated, this is what happened in your situation, but had you called the assistance company prior to seeking medical treatment, they would have set you up with an in network provider and paid directly for you.