Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
Fortunately, we didn't have to submit a claim but I felt we had the coverage we wanted for a reasonable price.
Linda Z. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
Patriot International Lite
I sent an email about a potential incident but didn't get my question answered and the details I needed. I only received a copy and paste of the insurance policy, which I already had.
Fransis H. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
International Medical Group
iTravelInsured Travel SE
So glad I didn't use the insurance but if needed so glad I had it!
Jaden K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
Fortunately, I did not need to use it but am glad it was there just in case.
Francina D. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
I would never use IMG Insure my trip again! They are great on the front end and at taking your premium money but horrible on the back end if you file a claim. You can't talk to anyone who actually makes decisions. It took 5 months to receive a final decision and communication was horrible during the entire process. I received multiple emails asking for more information (much of which was completely unrelated to the claim issue) only to be corrected that they actually did have everything. Their "agents" don't provide any help for the customer and have no actual knowledge of the issue or process status.
I filed a claim for reimbursement of a non-refundable airline ticket that I had to cancel because our international connecting flight home from Rome changed from an afternoon departure to a morning departure. That change required me to purchase a new ticket on a different airline, cut our trip a day short in Greece because we had to leave a day earlier in order to make the morning connecting flight home from Rome the following day. The claim was denied for unknown reasons other than references to paragraphs in the contract. Plus, to add to frustration you can't actually talk with anyone to find out exactly why or discuss.
I would recommend Zurich Ins. Their claim process was, simple quick, responsive and paid up for an airline cancellation we encountered during a trip early in 2023.
I filed a claim for reimbursement of a non-refundable airline ticket that I had to cancel because our international connecting flight home from Rome changed from an afternoon departure to a morning departure. That change required me to purchase a new ticket on a different airline, cut our trip a day short in Greece because we had to leave a day earlier in order to make the morning connecting flight home from Rome the following day. The claim was denied for unknown reasons other than references to paragraphs in the contract. Plus, to add to frustration you can't actually talk with anyone to find out exactly why or discuss.
I would recommend Zurich Ins. Their claim process was, simple quick, responsive and paid up for an airline cancellation we encountered during a trip early in 2023.
David F. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Angie
We are sorry to hear your experience with IMG did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Please note that IMG is required to administer our insurance plans by their terms and conditions. Although IMG will not discuss the details of claims in a public forum, we welcome the opportunity to discuss your claim experience privately. Please contact us directly at www.imglobal.com/contact so we can continue this conversation.Apr 15,2024
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
Didn’t use the plan.
Mark P. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
I paid the fee, but I got nothing.
Charles S. would not
recommend this plan to a friend or relative.
-
Angie
We are sorry IMG did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Please note that IMG is required to administer our insurance plans in accordance with their terms and conditions, and we believe we have done so in this case. If you would like to continue this conversation, please contact IMG directly at www.imglobal.com/contact.
Apr 08,2024
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
I didn't have to use this plan, that's when things go bad because usually it's super hard to get service from an insurance company once you really need it so I can't say anything about the claim process and the service having to use the plan. Up front the plan seems to cover most everything & was in a good price range compared to other companies charging double for the same plan.
TAMRA O. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
Have used this service for years and have been very happy.
Stevan U. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
Fortunately, I did not have to use the insurance. So, I can't really comment on quality of service. However, I was very satisfied with purchasing the insurance.
Donna D. would
recommend this plan to a friend or relative.