Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
It was comforting to have the insurance, however, I am glad we did not have to use it. Everything went well!
Sandra D. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
Since I didn’t have to file a claim, some of the questions do not apply.
Nevertheless:
I was grateful to have insurance for our trip. I’m not so naive to think that we are immune to health emergencies and travel disruptions.
Nevertheless:
I was grateful to have insurance for our trip. I’m not so naive to think that we are immune to health emergencies and travel disruptions.
Seymour C. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
My only complaint is that the claims process moves very slowly. I submitted all of the requested documentation and then on day 28 they requested more information - all of which (except for my bank account number) they already had. I sent all of that info the same day I received the request and my claim was finally settled on day 62. During this very long wait there was no way to get any information on the status of my claim. The settlement was fair, but definitely not prompt.
Cynthia O. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Michelle A
Thank you for your review. We are sorry to learn about your claims experience but are happy to learn the claim was paid. In the future, please feel free to reach out to us here at InsureMyTrip if you feel like your claim is taking too long to process. One of our Anytime Advocates can look into your claim and see if they may be able to help expedite the process for you. Please call us at 800-487-4722 if you have any questions or concerns and we would be happy to assist you. We look forward to helping with your travel insurance needs in the future.Aug 28,2019
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
We did not have need to submit any claims as our trip went smoothly. Our interactions with the insurance provider prior to the trip were handled smoothly and politely.
Norman S. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
Due to medical problems I had to cancel this trip and filed a claim with IMG. From the beginning, they were slow to follow up, first with me, then with my medical provider. They asked for all medical records for a six month period, but never checked with my provider to see if they ever received the request. After a 4 week delay, I followed up with both parties and found out that IMG faxed a request for the records but never talked to anyone at my provider. After I got things straightened out, IMG again requested the records but didn't follow up to make sure that they were received. After another 3 week delay, I had to intervene again. The records were emailed to IMG within 2 days, and after another 10 days my claim was settled. Unfortunately I have another trip coming up that is insured by IMG, so I hope that I don't have to deal with them again. I do not recommend these folks to anyone.
Christopher M. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Sep 03,2019
The trip included a
cruise
tour
International Medical Group
Patriot International Lite
I did not have to use the coverage, I got it in the event it was needed. I'm satisfied with what I read and saw about the plan and yes I would recommend it to others.
Richard L. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel LX
We didn't need to process a claim so I don't know how easy it is to deal with the company from that side. I was just grateful that if I needed to cancel our trip due to almost any reason, I could. What I purchased with this policy was the ease of mind knowing I could recoup some of the costs if needed. Thank you.
Camille B. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
I didn't have to use but was thankful and at ease for having the plan
Kimberly H. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel LX
It never occurred to me to buy travel insurance until my mother came to visit me in the U.S. a few years ago. During her stay she was forced to seek medical attention; luckily she'd purchased travel insurance and all of her medical costs were covered.
Peace of mind is priceless, and for considerably less than $100! I hope I never need to make a claim, but if I travel abroad I guarantee you I WILL be purchasing travel insurance, just in case ...
Peace of mind is priceless, and for considerably less than $100! I hope I never need to make a claim, but if I travel abroad I guarantee you I WILL be purchasing travel insurance, just in case ...
Rhian J. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
I have used this company before and when I had to make a claim they were very swift to send me money that was owing me. I like to continue using companies with a good reputation.
Diane M. would
recommend this plan to a friend or relative.