Travel Insurance Reviews John Hancock Insurance Agency, Inc. Bronze
The Bronze plan is the most economical policy offered by John Hancock and includes basic limits of coverage such as Trip Cancellation, Trip Interruption, Travel Delay, Baggage, and Medical coverage. This plan allows you to insure trip costs up to $15,000, making it ideal for insuring smaller, less expensive trips.
To learn more, see the John Hancock Insurance Bronze product page.
The trip included a
cruise
tour
John Hancock
Bronze
We bought this insurance to protect a large investment in a very special European vacation. We were concerned about possible severe weather events, labor issues in the countries we visited, as well as potential health issues and the usual risks of delayed flights and missed connections. Thankfully, our trip went well and we did not have to file a claim, but we were glad we didn't have to worry about unexpected and unavoidable problems.
Diane L. would
recommend this plan to a friend or relative.
John Hancock
Bronze
Didn't have to use the insurance but it covered what I needed and was reasonably priced.
Maureen C. would
recommend this plan to a friend or relative.
John Hancock
Bronze
I hoped Cancel for any reason insurance would cover up to the time of the flight, instead of only up to 48 hours in advance.
Bevan D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
John Hancock
Bronze
My bag was delayed for one day and I have to go back to the airport to pick up my bags he following day. The provider in Lisbon cannot deliver my bags to the apartment we are staying so I have to go back to the airport to get my bag the following day. I submitted a claim for the taxi fare with the receipt and my claim for the taxi fare was denied because they said the policy i bought does not cover taxi fare. It covers delivery charge. But they cannot deliver it so I asked them if they can consider the taxi fare as the delivery charge and all they say is they do not cover taxi fare. But if the carrier deliver the bags using the taxi and charges me the taxi fare as a delivery charge then they will pay. Tell me if you are reasonable.
Maria R. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
John Hancock
Bronze
The dissatisfaction is the time cutoff for cancel for any reason. 48 hours beforehand. Would like to have the option to have until the time of flight. That's the main reason we got the insurance.
Bevan D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
John Hancock
Bronze
When I bought my plan I did not think I would need it. But when my travel partner could not go because of a emergency health condition, I filed for a refund for my airline ticket , American Airlines would not refund, then this insurance policy would not issue help because they said that my travel partner (my cousin) did not qualify as a family member for a refund. This policy from John Hancock was useless for me.
paul r. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Carol
We were very sorry to hear that your claim was denied. Although the number one reason to cancel or interrupt your trip in most Comprehensive plans would be the unexpected sickness, injury or death of you, your traveling companion or your family member, all plans include a definition of family member. Unfortunately, the John Hancock Bronze, as well as all the other plans offered on our website, do not include cousins in their definition of family member, so your claim was denied.
Upon receiving your review comments, we assigned an advocate who called you and suggested that you appeal your claim resubmitting the forms stating that you canceled your trip due to the sickness of a "Traveling Companion" (which) means person(s) named and traveling under the same reservation as You, person(s) booked to accompany You on Your Covered Trip, person(s) sharing travel arrangements with You, or a person or persons with whom You have coordinated travel arrangements and intend to travel with You during the Covered Trip." However, you declined to file an appeal.
Should you change your mind, please call your advocate at (800) 487-4722 who will be glad to assist you in the process.Nov 21,2017
The trip included a
cruise
John Hancock
Bronze
Unfortunately we had to cancel the trip 10 days before departure, due to a health issue. The customer service person at Hancock was helpful, and the company paid our claim promptly, within the time period specified.
Virginia M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
John Hancock
Bronze
Having insured with Travel Guard for many years, we considered costs and coverage for our latest trip. We decided to insure with John Hancock due to similar coverage but substantial cost savings. Very satisfied with policy.
Joseph N. would
recommend this plan to a friend or relative.
John Hancock
Bronze
Like pulling teeth. Provided all requested docs and more and was denied over and over until you finally caved!
Your people weren't that friendly either....kind of snarky.
Your people weren't that friendly either....kind of snarky.
Klaus K. would
recommend this plan to a friend or relative.
-
Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Oct 23,2017
The trip included a
cruise
tour
John Hancock
Bronze
This is the second time I have bought this policy and fortunately I haven't needed to use it. But it makes me feel more comfortable to have it in the event I would need it.
Christina W. would
recommend this plan to a friend or relative.
In response to your comments, we did make a complete review of your policy to determine if there was any coverage available under Baggage Delay / Baggage Delivery. Your John Hancock Bronze plan states that:
"BAGGAGE DELAY / BAGGAGE DELIVERY
We will pay You for the expense of replacing necessary personal effects, up to the maximum shown on the
Schedule of Benefits, if Your Checked Baggage is delayed or misdirected by a Common Carrier for more than 12 hours, while on a Covered Trip, except for travel to final destination or place of residence.
If Your Checked Baggage is delayed after You have reached Your destination and the Common Carrier makes a charge for delivery, We will pay the reasonable cost up to the Baggage Delivery Maximum Benefit shown on the Schedule of Benefits to deliver Your Checked Baggage to Your Destination. A copy of the delivery invoice and verification of the delay or misdirection by the Common Carrier must be submitted with the claim.
You must be a ticketed passenger on a Common Carrier. All claims must be verified by the Common Carrier who must certify the delay or misdirection and receipts for the purchase or replacement of necessary personal effects
must accompany any claim."
Since the policy clearly limits reimbursement "...to deliver Your Checked Baggage to Your Destination...", there would be no payment for the taxi.
Please call Customer Care at (800) 487-4722 if you need assistance in the future to quote and select a policy. We are available weekdays from 7:00 AM to midnight and weekends 9:00 AM to 9:00 PM ET.