In business since 1926, Nationwide focuses on providing the best possible service for its customers. Nationwide travel insurance plans offer a range of innovative benefits for a variety of travel needs.
When we filed a plan for trip interruption, they did eventually pay but their communication was terrible (basically none) and it took longer than promised. The payout was less than half of what we claimed based on how they classified it so it wasn't overall a great experience. You can't say it was clearly wrong but it wasn't a very satisfying handling of the claim.
Steven S. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.
The Nationwide Essential Plan worked well as to coverage and cost. However, it took about 2 months to receive compensation for losses. I had to re-submit twice some of the documents because they were on the website in my emails and the format was not what they could read. So be careful to save all trip documents and in a PDF format or at least a Word format so they can read them. It took 2-3 weeks the first time before they even contacted me about re-submitting some of the claims, then another 2 weeks for the second round. Finally, I hadn't heard anything for 2 weeks or so again, and a check shows up in the mail. So the plan works but you have to be very patient to get your coverage if you have a loss.
Deborah H. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
So very pleased I purchased this plan as I needed to cancel my trip last minute and the only out of pocket costs I did not get reimbursed for was the cost of the policy itself!
Kathleen D. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
I was shocked at how easy it was to get my claim processed. I thought there would be numerous "hoops" to jump through but settled quickly and hassle-free. I would definitely recommend and have already purchased again on my rescheduled trip.
Michael D. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
I would recommend Nationwide for trip insurance for anyone. We did not have a claim on this trip, and we normally don’t. However, there was that one time my father was extremely ill, and his doctor said we shouldn’t leave the country. We did have to file a claim, and Nationwide was very prompt about reimbursement without a hassle. We’re very pleased with them.
James M. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We unfortunately were not able to go on our cruise due to a health concern of mine. We were able to sell our cabin to another traveler for $400 less than what we paid. ☹ï¸
Dexter W. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
the plan covered what I needed and thankfully I didn't have to use it. I really appreciated the email right before the trip with the info I needed to take with me on my trip!! That's good customer service
Susan P. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.