In business since 1926, Nationwide focuses on providing the best possible service for its customers. Nationwide travel insurance plans offer a range of innovative benefits for a variety of travel needs.
I thought we purchased a good plan with good coverage. I have had an open claim since October, I do not think this is a reasonable timeframe for resolution. I was told before Christmas that the claim was close to being finalized. When I followed up over a month ago, I was told it was being reviewed by a supervisor and would hear shortly. When I called today, I was told the same. Everyone else that traveled with me has been reimbursed by their insurance companies months ago, I am very disappointed. I just received an email saying the claim was denied. Why did that take 5 months?
Bonnie D. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you very much for your review. However, your claim was correctly denied by the insurance company since it did not meet the crteria listed in the policy which is stated below:
"TRIP INTERRUPTION
The Company will pay a benefit, up to the maximum shown on the Confirmation of Coverage, if You are unable to continue on Your Covered Trip due to:
.....
(j) Natural disaster at the site of Your destination that renders the destination accommodations uninhabitable;
(l) Weather that causes complete cessation of services of the Common Carrier for at least twenty-four (24) consecutive."
In order for a claim to be payable, it must meet one of the criteria in the policy, such as, these 2 named perils. The policies don't work on the assumption that something might happen while on your trip. Coverage kicks in once a covered event actually occurs. Unfortunately, the fact that you made the choice not to go before an unforeseen event occurred will make you ineligible for any payments lost or additional expenses incurred.
Please call us at 800-487-4722 if you would like additional information.
I bought this insurance because my wife and I were taking our first cruise. Our friends take out trip insurance for every cruise and recommended using this because it was cheaper than what the cruise line offered. I believe this plan was as good as the plan the cruise line offered, but at a better rate. If I were to purchase trip insurance, I would get this plan again. However, I will probably not buy trip insurance again. I felt like this was a markup playing into my fears much like extended warranties, flight insurance, and rental car add'l insurance. I would rather plan my trip smartly to prevent the kind of things one would use trip insurance for. For example, my wife and I flew into the embarkation city a day ahead of time and picked a return flight several hours after cruise returned to port, so there was hardly any chance of us missing the cruise or our flight home. We also picked a cruise during the time of year when the weather was mild, which would prevent a change in itinerary due to storms, hurricanes, etc.
Jason T. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you very much for your input. We certainly appreciate your comments and agree that claims can be prevented or mitigated to some extent. However, the number one covered reason to cancel or interrupt your trip is the unexpected sickness, disease or injury of an insured, traveling companion or family member. Many times these are situations that are out of your control.
In addition, Comprehensive plans include medical coverage to reimburse you for medical expenses incurred during your trip and emergency medical evacuation which provides transportation to the nearest appropriate medical facility where you can get the proper treatment that may not be available locally.
Please call us at 800-487-4722, if you have any questions or concerns.
Now that my husband and I are in our 70s, we know we need travel insurance (luckily, we had bought some two years ago when my husband needed emergency surgery three days before a trip to China).
The Nationwide Universal Cruise plan we bought for our recent cruise is low cost and designed for our specific needs. While we didn't have to file a claim (thank goodness), the peace of mind we bought was well worth it.
Joan M. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I have called on their Customer Service several times to help me with my insurance. The staff is well trained and can get you your answers. I will never leave home without insurance and Nationwide is the insurance of my choice.
Sandra M. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Spouses appendix burst about 6 weeks before our cruise. Contacted Nationwide to understand what I would need to supply for a reimbursement. Once her surgery was completed and we had the doctors report I filed a claim. Within the time frame quoted me by the agent, we received the checks for requested refund amount.
Daniel O. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
"TRIP INTERRUPTION
The Company will pay a benefit, up to the maximum shown on the Confirmation of Coverage, if You are unable to continue on Your Covered Trip due to:
.....
(j) Natural disaster at the site of Your destination that renders the destination accommodations uninhabitable;
(l) Weather that causes complete cessation of services of the Common Carrier for at least twenty-four (24) consecutive."
In order for a claim to be payable, it must meet one of the criteria in the policy, such as, these 2 named perils. The policies don't work on the assumption that something might happen while on your trip. Coverage kicks in once a covered event actually occurs. Unfortunately, the fact that you made the choice not to go before an unforeseen event occurred will make you ineligible for any payments lost or additional expenses incurred.
Please call us at 800-487-4722 if you would like additional information.