Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Took two and a half to process my claim which was caused by the death of a family member. I had difficulty communicating with the company that processed my claim. I will not use this company again.
harold p. would not
recommend this plan to a friend or relative.
All our queries were handled in the times stated by the provider. The reps over phone lines were courteous and helpful. The only disappointment was our that our return flight was cancelled due to issues at connecting airport by the airline and this was not covered by this plan - as it was't due to a mechanical or storm related cancellation. Of course, we did not anticipate such a cancellation nor realized it would not be covered at time of purchase.
Mahesh R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
I need this plan essentially just for medical. I have not filed a claim but it gives me peace of mind while I travel. It is very reasonably priced as well.
Todd T. would
recommend this plan to a friend or relative.
I’m sorry to hear your trip did not go as planned. Insurance covers for the specific reasons, or covered perils, outlined within the Policy of Insurance. Each claim is fully adjudicated based on the coverage purchased and supporting documentation. You may submit an appeal if your claim was formally denied and you have reason to believe this was an error, or if you have new documentation to support coverage. The easiest way to accomplish this is by responding to the written notification you would have received if/when the claim was denied. You can also reply here, or inform IMT so we can work together to get an appeal started for you.
International Medical GroupiTravelInsured Travel LX
This is just to let you know that while we were satisfied that almost all of the claim we made was reimbursed - the tedious process of the entire thing was very distressing.
Back and forth requests for information became aggravating. Why not say up front all the documentation you need - instead of piecemeal requests?
AND- if it is quite clear that the flight was delayed and we did NOT arrive on the day scheduled...isn't it obvious that we were NOT at the hotel that night and had to pay for it anyway?
It took so long for this claim to settle- I would never use IMG again.
Joseph V. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for sharing your feedback about International Medical Group® (IMG®). While we were pleased that your claim was settled, we are sorry to hear we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at [email protected] to start the conversation.
The claim was filed October 25th with 9 attachments, I received an email asking for more information Nov 12th, which i responded to Nov 13th with 4 more attached documents, and got an confirmation email. Since i never heard anything again and the website only shows "RECEIVED" I called on Dec 7th. In the call I was told they sent me an email asking for more information, so i informed them i had responded the following day. She put me on hold and said i would receive a call in 20 minutes to finish up the claim. No call back. I called again with similar results, (being told i would get a call by end of day) on Dec 14th, 15th, 18th, 20th and 27th. Still nothing...they have all said, "I've upgraded your claim to priority and sent it directly to the manager." Now I'm being told they have a 2 week re-review period and I'll receive an email.
DO NOT purchase a plan from Nationwide if there is any chance you might actually use it.
My claim isn't even much, about $400 on a plan that cost $163.
Logan Z. would not
recommend this plan to a friend or relative.
The best policy is one we do not need to use. When we bought this policy in the spring 2023, we didn’t know if our destination country would make tourists get shots prior to entry. I appreciated this policy would allow us to cancel the trip if the destination country decided to start requiring them. Fortunately, the trip went as planned, and no insurance was needed.
After shopping different policies, this one allowed us the freedom and coverage.
Mario L. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Excellent process to obtain travel insurance and very reasonable price for 3 people going on a cruise. Good options for medical (primary) coverage and other items per our needs.
Charles O. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Flights were changed by the airline 2 months prior to trip and the times did not work for us so we cancelled our trip. Nationwide would not cover our claim for a cancelled trip (was only requesting the deposit). We booked another trip for the same week as the cancelled trip and after denying our claim they would not allow us to transfer the insurance we paid for to the rescheduled trip. So we were out the money from the original trip and we had to purchase a new insurance plan for the rescheduled trip. I contacted InsuremyTrip to see if they could do anything to help and they said I had to go through Nationwide. I contacted Nationwide and they said I had to go through InsuremyTrip. I would never use Nationwide or InsuremyTrip again.
Steven P. would not
recommend this plan to a friend or relative.