Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
My wife and I purchased a Trawick International "Safe Travels Voyager" policy ($1,104) to cover our December 2022 trip to New York from California for a family medical emergency. United Airlines delayed our return and then rerouted us to San Francisco, requiring us to stay overnight at a hotel at our own expense without our luggage. We reached home more than 24 hours late. Our policy included the fllowing coverages that, on the face of it, would seem to have applied to our situation: Trip Interruption ($5,202), Travel Baggage Delay ($8+ hours, $600), and Travel Delay (6+ hours, $150/day). However, the company defined only our hotel expense ($450.52) and the extra charge for our seats on United from San Francisco ($78) as "eligible" expenses, ultimately sending a check for $378 toward our claim of $1,748.52, and $150.52 less than the company itself had listed as "payable.". My conclusion: Don't take the listing of coverages on the policy at face value. "Travel Baggage Delay" and "Travel Delay" don't mean what the simple language would imply. Our experience with this Trawick/Nationwide policy raises a serious doubt in my mind as to the value of travel insurance.
Postscript: A week after I wrote the above review, I received checks for $150.52. This amount brought the total reimbursement to the level the company identified as "eligible expenses."
Thomas K. would not
recommend this plan to a friend or relative.
International Medical GroupiTravelInsured Travel SE
my wife broke her ankle so we couldn't travel - my trouble with claiming from IMG began at once - I found their claims website unworkable so submitted a lot of documents by mail
this eventually produced a series of e-mails that made clear they were inclined to deny a major part of the claim - the reason for this is that I bought the flights from Miami to Curacao with travel credits from American Airlines due to a previous flight cancellation from AA in 2022
I could not get IMG to acknowledge my loss from using this credit - they admit that no refund from AA was requested but today denied this portion of my claim - now they want some kind of proof that I received no credit from AA - although they actually checked with AA
I have tried to call these people and never get to speak to a decision-making person despite long waits - I am 80 and my wife is 77 - we insure to avoid exactly this sort of mess - there is no dispute that the trip was cancelled and the amount of our loss - just crazy bureaucratic paper shuffling
InsureMyTrip should drop this company - they are not fit for purpose
Chilton T. would not
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
The reason for the one m 4 not 5 star is that the cancel for any reason was voided if insurance not purchased within 14 days of booking trip which you don't really know til after the fact. I think that is an incredibly short window for a trip booked almost a year out. Especially when you did not book flights yet so I had to guestimate that expense. It was THE main reason I went with NW only to lose that coverage by just a day. If I use again I will just be sure to get insurance right away. Other than that it is a very comprehensive plan, especially with the any reason cancel and had some good extras related to bringing my pet and damage to rental. It covered all the bases well.
Jannyce B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We don't ever want to file a claim. It was a little pricier than we'd like for a domestic vacation trip that needed coverage due to the area where medical care could get expensive depending on scenario.
Kenneth W. would
recommend this plan to a friend or relative.