Travel Insurance Reviews Comprehensive Plans
Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
To learn more, read our Comprehensive Plans article.
The trip included a
cruise
Trawick International
Safe Travels Voyager
We needed file a claim, my husband had to go to medical while on our cruise. I called customer service before I did my online claim for clarification, they were very helpful, did my claim online attached documents and payment was sent to me. Very easy process.
Janis G. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
International Medical Group
iTravelInsured Travel SE
We notified IMG immediately and then filed our claim promptly, a month after our trip was cancelled because of my mom's death. Three weeks after filing all documents requested, through their secure portal, I called and was told they had never received any documents. A week after I sent them a copy of the receipt confirm they had sent me when I filed, they "found" the documents. Another three week pause before they requested additional info that they had not initially asked for. Another three weeks (always with me needing to initiate the follow up) and they said the claim from a hotel was not valid because they did not charge me until we had cancelled (which their website, which I had sent a link to, clearly stated was how they would handle charges and cancellations). Another three weeks and they said that even though I had provided proof that our train ticket was non-cancellable / non-refundable, I needed to prove that I had cancelled it and did not get a credit. It was not until I wrote a letter stating that I no longer felt that I was being dealt with in good faith, that three plus months after I submitted our claims, and lots of hassle, they paid the claim. This has caused me to seriously question whether trip insurance is really worth what it costs when you factor in all the work and hassle to file a claim. P.S. If a company is always experiencing "heavier than usual call volumes" is it really heavier than usual?
Martin R. would not
recommend this plan to a friend or relative.
11 of
11 people found this review helpful
The trip included a
cruise
tour
Nationwide Mutual Insurance
Universal Cruise
We were very fortunate not to have to file any claims for this trip. I like the InsureMyTrip app. If I had any problems, it would have been very easy to contact the proper people.
Arlin B. would
recommend this plan to a friend or relative.
The trip included a
tour
Nationwide Mutual Insurance
Essential
This was the first time in my life taking out travel insurance. We had a tropical storm interrupt our trip keeping us from making it to our hotel reservation. That hotel still charged us for the full amount & being stuck an extra night on a different island we had to quickly find accommodations for that night . The policy we purchased covered both of us for both nights . After I filled out a claim & submitted receipts I happily received full reimbursement for both lodgings . It did take about 8weeks , but I was told when I submitted my claim that they were short staffed & it would take awhile . They even sent me an email after 4 weeks apologizing for the delay . I was thrilled to get reimbursed which encouraged me to purchase this same insurance for our next trip ! Thank u
Joan B. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
Generali Global Assistance
Standard
For the FIRST time, we needed to file a claim after years of purchasing plans with no issue. I can't say enough good things about Generali! We had a cancelled flight, rebooked alternate airline, and then lost luggage! We had a variety of unexpected costs. There was work involved to document every instance (save the cancelled flight info, obtain a REASON for cancellation, save receipts for purchases). In the end, Generali supported our claim & we were so relieved. I plan to choose Generali for our next trip.
David P. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
The trip included a
cruise
Trawick International
Safe Travels Voyager
Getting the reminder email before the cruise was a bonus. Thankfully, I didn't need the insurance, but if I had, it was a comfort knowing I had all the information at my fingertips.
Deanne T. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Generali has been incredibly frustrating. I thought I had a very clear case--I had a flight cancelled due to weather and I missed a prepaid first night at an expensive lodge, and I incurred extra travel expenses due to this. First, I've needed a password reset, and sent SIX requests for this and got nowhere. There is simply no way to get help with the website or your account, either online or by phone. For this reason alone I would never use them again. Second, Generali's way of doing business is to email me once every three weeks to ask for some new document--for instance, I had to provide a letter from the airline stating WHY the flight was cancelled (I'd already provided the one saying it WAS cancelled). Then I don't hear from them for 3 weeks. Then they want something else that seems redundant. Or, they tell me they didn't get the last email I sent despite the fact I always can provide the auto reply confirmation email. The latest email they sent me seems meant for someone else--they told me they didn't hear from my "agent" (I didn't use an agent!) and are closing my claim. They are very much looking for a way to not cover my straightforward claim.
Christine A. would not
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
-
Angie
Hello Christine. Thank you for your feedback. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected].Feb 02,2023
The trip included a
cruise
tour
Nationwide Mutual Insurance
Essential
The plan offered us peace of mind for any unknown and unexpected issues during our travels. Provided a more relaxing and really enjoyable time knowing that we had a backup support from a reputable company for any unforseable problems. We now know that we can rely and count again with your company for future travel plans at very affordable rate plans. Thanks.
Albert Z. would
recommend this plan to a friend or relative.
Trawick International
Safe Travels Voyager
Although I did not need to file a claim, it's reassuring to know that I have coverage for the unexpected.
Carol V. would
recommend this plan to a friend or relative.
The trip included a
cruise
Trawick International
Safe Travels Voyager
I've used Trawick twice, but never had to claim on a policy, so I can't rate their service. I needed a plan that covered pre-existing conditions and wanted coverage for COVID problems and this plan provided both.
Fionnuala D. would
recommend this plan to a friend or relative.