Travel Insurance Reviews Comprehensive Plans
Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
To learn more, read our Comprehensive Plans article.
The trip included a
tour
AXA Assistance USA
Gold
The plan seemed competitively priced, although not inexpensive. I did need to file a claim due to missed flights, and lost luggage.
We incurred meal expenses, a minor clothing expense, and lost a night of hotel. The total claim was around $300. I filed about 3 weeks after our trip. I submitted about 6 attachments as proof. Several weeks later, after emailing several times, asking about the status of my claim, I received an email asking for more information. I sent the same documents as well as many more, with a detailed explanation of each attachment to make it simpler for the person reviewing the claim. They also asked for 2 of their forms to be filled out, which I attached. Again, several weeks went by, I emailed and requested my claim be paid. I received ANOTHER request for the same information, stating that they were waiting for the forms which they had previously requested as well as a lot of other information, of which I had already submitted several weeks prior! I was going to call and request that someone actually look at all the data I submitted. I was stealing myself for a long, adversarial phone call, so was waiting until I had time. About a week passed and I received an email from my bank showing a Zelle payment for the full amount of my claim. No email from AXA insurance. Interesting.....
AXA is no better, no worse than other companies for which I have had to make a claim. I think they all drag the claim process out, hoping you will give up so they don't have to pay. They also ask for an exorbitant amount of information. Trip insurance is something that I feel I have to have for most international trips, but I dread having to make a claim. Luckily I didn't have to interact with an agent in this case and they eventually paid my claim. Keep every receipt, every boarding pass, etc in case you have to make a claim!
We incurred meal expenses, a minor clothing expense, and lost a night of hotel. The total claim was around $300. I filed about 3 weeks after our trip. I submitted about 6 attachments as proof. Several weeks later, after emailing several times, asking about the status of my claim, I received an email asking for more information. I sent the same documents as well as many more, with a detailed explanation of each attachment to make it simpler for the person reviewing the claim. They also asked for 2 of their forms to be filled out, which I attached. Again, several weeks went by, I emailed and requested my claim be paid. I received ANOTHER request for the same information, stating that they were waiting for the forms which they had previously requested as well as a lot of other information, of which I had already submitted several weeks prior! I was going to call and request that someone actually look at all the data I submitted. I was stealing myself for a long, adversarial phone call, so was waiting until I had time. About a week passed and I received an email from my bank showing a Zelle payment for the full amount of my claim. No email from AXA insurance. Interesting.....
AXA is no better, no worse than other companies for which I have had to make a claim. I think they all drag the claim process out, hoping you will give up so they don't have to pay. They also ask for an exorbitant amount of information. Trip insurance is something that I feel I have to have for most international trips, but I dread having to make a claim. Luckily I didn't have to interact with an agent in this case and they eventually paid my claim. Keep every receipt, every boarding pass, etc in case you have to make a claim!
Lise T. would not
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
Nationwide Mutual Insurance
Essential
Had a problem with the plan's coverage on Baggage Delay. When returning from Jamaica, my wife's suitcase did not come down the baggage shoot at Newark. Upon looking into the matter at the lost baggage kiosk, we found out the bag was never shipped, nor even scanned to be loaded in Jamaica, even though it was tagged to be loaded on our flight. The next day came, still no bag. Later we were called and told the bag was then shipped to Chicago and that we would get it the next day. We did. Unfortunately, we were told "return" baggage delay was NOT covered. What is the correct response? Why offer Baggage Delay in your promotion details; we were told to read the small print of the actual contract." Nice trick. Goodbye. Nationwide. "Nationwide is NOT on your side."
Lawrence L. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Thankfully we did not need the insurance, but it gave us peace of mind knowing we had it if needed.
Kathleen R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Berkshire Hathaway Travel Protection
ExactCare
Didn't need to use the insurance thank goodness, but peace of mind knowing it was there incase we did!
Scot W. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
-
Brittany GBerkshire Hathaway Travel Protection
Thank you for your feedback, we appreciate it!Aug 29,2023
The trip included a
cruise
Nationwide Mutual Insurance
Universal Cruise
We got the coverage we needed
Dennis W. would
recommend this plan to a friend or relative.
The trip included a
tour
Berkshire Hathaway Travel Protection
ExactCare
At first I was nervous about this plan because it was the second to cheapest option, but I bought it thinking there was very little chance I would need to actually use it. Lo and behold, my trip was cancelled by the tour operator and I had nonrefundable flights. When I was submitting my claim I wasn’t sure if the cancellation reason was covered since it didn’t fall under the usual categories. You do have the option of calling to speak with someone and to ask questions, but I didn’t - I just submitted all my documentation and hoped for the best. The process to submit documentation was simple enough (you can either upload thru the mobile app or send via email), although I wish the mobile app can be improved to provide more details about the claim so that I didn’t need to email again to confirm that my docs were received. They tell you the review process can take up to 15 business days. My claim was approved after 6 business days. Happy it all worked out so I have already purchased Berkshire Hathaway insurance for another upcoming trip and plan to keep using them in the future!
Cindy G. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
-
Brittany G
Berkshire Hathaway Travel Protection
Thank you for your review and feedback, we're glad you've had a positive experience.Aug 29,2023
The trip included a
cruise
Berkshire Hathaway Travel Protection
ExactCare
While we did not need to use the policy it provided reassurance and peace of mind. My 5 year old awoke with some eye redness and swelling that did end up getting better with some Benadryl but it was reassuring to know I had insurance coverage if needed.
Lauren M. would
recommend this plan to a friend or relative.
-
Brittany G
Berkshire Hathaway Travel Protection
Thank you for your feedback, we appreciate it!Aug 29,2023
The trip included a
cruise
tour
Nationwide Mutual Insurance
Universal Cruise
Price was higher than comparable plans but I preferred to go with Nationwide because it was a company whose name I was familiar with
Michael Joseph B. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
AIG Travel
Travel Guard® Preferred
Didn't use it, but glad it was available as needed
Cecilia C. would
recommend this plan to a friend or relative.
-2 of
4 people found this review helpful
The trip included a
tour
AIG Travel
Travel Guard® Essential
HORRENDOUS SERVICE, FRAUD. Purchased travel insurance specifically covering trip cancellation. Trip was cancelled and full documentation of cancellation and non-refundable costs was provided.
AIG fraudulently denying the claim and citing one technicality after another. It was bad enough that the trip was canceled now I'm in a bureaucratic nightmare
Spent $1700 for nothing
AIG fraudulently denying the claim and citing one technicality after another. It was bad enough that the trip was canceled now I'm in a bureaucratic nightmare
Spent $1700 for nothing
Paul S. would
recommend this plan to a friend or relative.
11 of
11 people found this review helpful
-
Angie
Thank you for your feedback, AIG has provided the following response:
"We appreciate the feedback regarding your experience. We do request that all customers review our terms and conditions prior to purchasing. Our policies carry specific covered risks for trip cancellation. We want to make sure that our policy offers the coverage you are looking for. You can also contact our licensed agent call center if you have specific concerns. Our licensed agents would be happy to review the coverage we have available."
Jan 27,2023