Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
I didn’t have to use the insurance. But felt it was very easy to select the criteria that I needed for our vacation . Very grateful I didn’t have to use it.
Diana H. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We filed a relatively small claim with the insurance. The online process was straightforward. Approximately 30 days later, I received notice that it was approved and a check was mailed out immediately. We had originally purchased the insurance to help with any serious issues when traveling internationally. Fortunately our issue was an inconvenience that the policy also covered and not something serious. The airline should have actually covered our expenses, but I'm grateful for this insurance. Will definitely recommend.
Rachel A. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We strive to process claims within 30 days from the date of receipt; however, some cases can take longer. We are pleased to hear your claim was resolved.
I began the filing process back in August for a claim and only just got the final response/payment. It took multiple emails and phone calls to get this processed correctly. Multiple duplicated requests for paperwork. Incorrect amounts mailed. The process of having to email in response to a question and then wait two weeks till someone decides to respond with yet another request for duplicated information was an example of extremely poor customer service. Extremely inconvenient not to be able to talk directly to the processor and get the claim processed timely. No explanation with checks either until the very last one after I requested to speak with management and the person on the phone assured me they would assist with following up. Would never work with them again for this reason.
Abigail J. would not
recommend this plan to a friend or relative.