Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Premium
Fortunately, we did not need to utilize our trip insurance. It was reassuring to have the peace of mind that "if" something were to happen while on vacation that we were covered for any loss/expense
Scott S. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Didn’t need to use it but it helps traveling when you know you have coverage for most incidents
Beatrice C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I did not have to use it this time.
John W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I already have a plan that covers medical/emergency evacuation costs. I just want to cover the investment in my travel costs, such as airline tickets, cruise costs, etc. Your company required me to include medical/evacuation costs in your coverage. Duplicate cost for me.
Christine O. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
The plan we chose gave us the coverage we wanted, as my spouse traveled to a different country, it gave me peace of mind as I stayed home that if a incident arose that the insurance would take care of most any health problem.
Gary A. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
We have used Generali (under both the CSA; Generali names) policies for years without ever filing a claim and were satisfied. Now that we have gone through the difficult claims process, which took hours and involved some contradictory information from their online help, we'll switch to a company with a clearer description of the coverage offered. Other providers state very clearly what the medical and dental coverage includes, and we will choose between one of them for our upcoming trip. Since our credit card covers all the trip delay, lost and delayed luggage, etc, medical coverage is the important part of a trip that needs coverage from a travel insurance policy.
John H. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Carol
Thank you for your review. Although we can understand your wish to just wait until you return home to go for dental treatment, unfortunately no travel insurance provider including Generali would reimburse for dental treatment received once you are home.
We did contact Generali to explain the confusion in your policy wording.
Here is their response:
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and stress the importance of reviewing your coverage details via the sample Description of Coverage/
Insurance Policy that’s provided at the time of purchase, and contacting
(800) 348-9505 or [email protected] with additional questions."Jul 09,2019
The trip included a
cruise
Generali Global Assistance
Standard
Fortunately, we did not have to use this insurance, but it did provide a sense of security against unexpected problems or expenses.
Angelo D. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
We took out this insurance due to a family member with Stage 4 Merkle Cell Carcinoma, not knowing how long she would last, or if we could take a long-planned week's vacation in Italy. We'd never taken trip insurance before, and decided the $175 cost was a worthwhile investment. After my sister took a turn for the worst, we decided we would have to re-book our flight with SwissAir to a time later this year after the uncertainty of my sister's condition would not be an issue. But after reading about 30 pages of the 'fine print', we realized that this cancer was a pre-existing condition and we would not be covered for her illness. Very, very disappointed in having wasted $175 on a policy that has many exclusions.
Peter W. would not
recommend this plan to a friend or relative.
-
Carol
Thank you for your review. InsureMyTrip contacted Generali Global Assistance claims department and were advised that you never filed a claim. In addition, the Generali claims department replied as follows:
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and stress the importance of reviewing your coverage details via the sample Description of Coverage/ Insurance Policy that’s provided at the time of purchase, and contacting (800) 348-9505 or (emailing) [email protected] with additional questions. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. If you have additional questions please contact us at the number or email provided above."Jul 02,2019
The trip included a
cruise
Generali Global Assistance
Premium
WE never take a vacation without you..........
Tom T. would
recommend this plan to a friend or relative.
-
Carol
Thank you for loyalty. Your policy history lists at least seven Generali Global Assistance policies purchased from InsureMyTrip since 2010.
InsureMyTrip is open 7 days a week, 365 days a year, and our customer care representatives are licensed insurance agents who are able to recommend the most cost effective plans which will cover the travelers primary concerns. If you would like to receive assistance in obtaining a quote or purchasing a policy, please call us at 800-487-4722 as we would be happy to assist you.Jun 18,2019
Generali Global Assistance
Standard
Fortunately we did not have to use the plan coverage, which is the only reason I cannot confirm if it "covered everything" and why I rated it a 4 star. However the woman who helped me with the program when I first signed on for the 3 passengers involved was amazing, patient, clear in explanation and very thorough both on the phone and in email follow up. I am sorry I cannot recall her name but I give her 10 stars for customer service and I would certainly use this plan again on future trips.
Thank you,
Thank you,
Debra O. would
recommend this plan to a friend or relative.
Please also note that Trip Cancellation reimburses you for your prepaid non-refundable travel expenses if you must cancel your trip for a covered peril which varies from plan to plan. Generali's Standard plan offers a lengthy list of covered perils for Trip Cancellation and Trip Interruption, which protects the investment you have made in the trip, and also provides reimbursement for incidents which could occur after departure, such as lost and/or delayed luggage, travel delay, and emergency hospitalization and medical transportation up to the policy limits.
In the future, if you are looking for guidance in selecting a travel insurance plan, please consider contacting our office at 800-487-4722 where a licensed representative would be happy to assist you.