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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.57 out of 5
14,944
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Standard
I scheduled a trip late so the decision to insure it was relatively last minute. The agent I spoke with was helpful in directing me to the appropriate policy and the price was reasonable. Fortunately I did not need it!
Jennifer W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
Due to Covid-19 Generali twice worked with us in using travel insurance. After the first cruise was canceled the insurance was moved to a second cruise which too was canceled. The policy was once again modified to cover a recent cruise which we were able to complete. Had a great time on the new Celebrity Apex crossing from Europe to Fort Lauderdale.
Harold M. would recommend this plan to a friend or relative.
3 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Just the comfort of knowing you are covered while abroad is a relief. Fortunately we did not need it but was very reasonable in price and response time.
Lee P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Preferred
no need to use
Cynthia O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Preferred
Ease of use web site. Lots of choices to compare, reasonably price. Quick and efficient customer service
Norman J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
Best part was we never needed the insurance, but it gave us a comfort level that seemed prudent given Covid 19 issues.
James F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Very glad not to have needed to file a claim. I was very pleased with the representative who assisted me with the purchase. She did an excellent job of explaining the coverage and answering all my questions. Unlike many of my fellow travelers I had some Covid related coverage. Most did not. Highly recommend your company for covering major trips, especially international.
Barry T. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Preferred
It's hard to comment on this coverage when I (fortunately) did not need it. I primarily purchased the coverage for the event of a medical emergency...and my wife and I stayed healthy & passed all the covid tests required to travel.
Stephen F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
I continue to believe travel insurance is too costly for the benefits provided, and I wish we had more choices for coverage than we do. For example, reducing the medical coverage, which many tour groups now provide, would greatly reduce the cost.
James B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Sally
    IMT
    Photo
    Thank you for your Review. Please see the following response from Generali.

    "Thanks for your feedback. The calculated cost depends on a variety of factors including time to departure. Our travel protection plans offers coverages and services not found with many flight-only insurance plans sold by airlines including coverage of your entire trip costs. We have dedicated customer service representatives who can clarify the plan terms and conditions specific to your needs. You can contact us before or after you buy a plan at 800-874-2442 or [email protected] for any help you need."
    Oct 20,2021
Generali Global Assistance Vacation Rental Damage Plan
My phone representative was super and deserves a 5 star rating or the highest you can get. She was very nice and patient in helping me understand the terms antd getting me into the best coverage for the money.
Charles B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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