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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.57 out of 5
14,935
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Standard
I have always purchased my trip insurance from CSA on Insure My Trip. It is great coverage at a great price.
Walter P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
The Insure My Trip people helped me figure out the right plan and coverage. They were patient and walked me through the process. This inspires confidence that if I had a claim, they would be there for me.
Kevin V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Fortunately I did not need the plan but as I was riding motor bikes and Tuk-Tuks around Bangkok, it was good peace of mind, if you go to Bangkok you will know what I mean.
Ron R. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Didn't have to use it which is the best outcome.
Robert K. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Did not use it but nice to know it was in place.
Robert L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
The plan covered everything I needed, but I had no problems, so did not need to file a claim.
Patricia P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Did not have a need to use the plan but was satisfied with it's coverage.
Rhona B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
We have purchased CSA Travel protection for the past 5 summer vacations. Last year we had a family tragedy 3 days before our departure date and needed to cancel our vacation and file a claim. I was anticipating this being a hassle and needing to jump through hoops but the complete opposite was true. The people I dealt with were incredibly compassionate while helping me understand what the documents/information they needed to complete our claim. Once the documentation was submitted, the process was very quick and we had our refund check in a very short time frame. As part of the claim process, the owner of the home we had rented from was contacted to verify some information - she told me that the person from CSA who called her was also incredibly sensitive to our situation and very compassionate. She was very impressed and has recommended CSA to other travelers, as have I. I would never consider taking a vacation without purchasing this insurance. It is a small price to pay to have peace of mind that unexpected events won't cause financial hardship on top of the stress.
Sarah S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
I did not have to use the plan but was happy to have the assurance of the insurance.
Marjory K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
We have invested in CSA insurance for several past trips, including a tour of Scotland, ending on August 6, 2017. We filed a claim once, in 2011, when my husband required unanticipated back surgery a few weeks before a scheduled departure and received outstanding service from CSA so we have continued to enroll with them as we travel. Fortunately, we have not had to file with them again but are comforted that we will be well cared for if the need arises again.
Thomas H. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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