Travel Insurance Reviews Generali Global Assistance Preferred
The Preferred plan offers higher coverage amounts than the Standard plan while still including a long list of covered reasons for trip cancellation and trip interruption. This plan also includes sports equipment rental coverage and many concierge services you can use while traveling.
To learn more, see the Generali Global Assistance Preferred product page.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
We have used InsuremyTrip many times and have always been satisfied with the plans. Our concern this time is not with InsuremyTrip but rather with Generali Global that carried the actual insurance plan. We used Generali also last year to cover our trip to Alaska and believe this was the source of the problem with this years trip to Brazil.
I clearly selected Brazil as our destination for this year’s trip. However, Generali somehow used our last year’s destination of Alaska in setting up the plan. It is definitely my fault for not reading the resulting paperwork all to the end - too many error-free plans in the past. However the week before we were to leave I receive an email wishing us a good trip to...Alaska! A rush of emails and phone calls followed. I give credit to the excellent customer service of Generali in sorting this out. However in the end they could only “promise” the destination had been changed since they “had no available form” to guarantee the change in writing. Be aware of this and always check the complete description of the plan you purchase!
I clearly selected Brazil as our destination for this year’s trip. However, Generali somehow used our last year’s destination of Alaska in setting up the plan. It is definitely my fault for not reading the resulting paperwork all to the end - too many error-free plans in the past. However the week before we were to leave I receive an email wishing us a good trip to...Alaska! A rush of emails and phone calls followed. I give credit to the excellent customer service of Generali in sorting this out. However in the end they could only “promise” the destination had been changed since they “had no available form” to guarantee the change in writing. Be aware of this and always check the complete description of the plan you purchase!
Jorge M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
The night before the eclipse when my hotel was overbooked and I had no place to stay, and almost all hotels were full, I contacted Generali and requested that they help me find another hotel. They said they'd look for one and would call or text me back, but they never did. Their policy states on page 2, "Hotel accommodations: offers research and recommendations on hotels worldwide and book reservations if requested by you." I submitted a claim with proof of my call (incident #) and above policy quote, but they rejected it. They did not provide me the services stated in their policy.
Janice S. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Having not filed a claim and not knowing how the customer service would have been for filing a claim, I can't say whether I would have been satisfied. I would have to go through that process in order to know the full service level.
Darwin P. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Quick, easy, and gave me comfort knowing I had coverage in case. Competitive pricing
Ellen C. would
recommend this plan to a friend or relative.
1 of
4 people found this review helpful
The trip included a
tour
Generali Global Assistance
Preferred
Fortunately my travels went smoothly so no need to call for help or file a claim.
Roslyn G. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
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Samantha Fourez
Generali Global Assistance
Thanks for your review! We hope you enjoyed your trip!Apr 23,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I don’t really have an opinion since I didn’t need to use the insurance. So I guess it was fine.
Lonnie L. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
Thanks for your review, and for choosing us!Apr 23,2024
The trip included a
cruise
Generali Global Assistance
Preferred
Glad did not have to use.
Joseph V. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Samantha Fourez
Generali Global Assistance
We're grateful for your support and for your choosing us!Apr 23,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
For years, I've been using insuremytrip.com to help in planning to buy trip insurance. It's a great service. I had significant problems with the flights on my last international trip and filed a claim with Generali. I found Generali's web site clunky, yet I received my claim payment promptly.
Jean T. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Samantha Fourez
Generali Global Assistance
Thank you for your input. We will consider your suggestion it in the future to make your experience with us even better. We are happy that we were able to assist and pay your claim!Apr 23,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I have filed a claim in the past and everything was handled efficiently.
Barbara S. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
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Samantha Fourez
Generali Global Assistance
At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.Apr 23,2024
Generali Global Assistance
Preferred
It was exactly the policy I needed.
Glad I didn't have to use it.
Glad I didn't have to use it.
Dianne Z. would
recommend this plan to a friend or relative.
1 of
4 people found this review helpful
-
Samantha Fourez
Generali Global Assistance
Thank you for your feedback! It's wonderful to hear the Plan met your expectations.Apr 23,2024
Thank you for your feedback. The provider that you purchased with, Generali Global Assistance, has issued the following response:
"We value your feedback, Janice. We are sorry for not meeting your expectations. At Generali Travel Insurance, we take customer service very seriously. We will review your case and share your feedback with our customer service team to improve."