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Travel Insurance Reviews Generali Global Assistance Preferred

The Preferred plan offers higher coverage amounts than the Standard plan while still including a long list of covered reasons for trip cancellation and trip interruption. This plan also includes sports equipment rental coverage and many concierge services you can use while traveling.

To learn more, see the Generali Global Assistance Preferred product page.

Customers rated the Generali Global Assistance Preferred plan
4.54 out of 5
1,643
ratings and reviews
96%
recommended
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Cruise
Filed claim
By
on
for a trip to Mexico. Mexico.
The trip included a
cruise
tour
Generali Global Assistance Preferred
Although I've purchased this insurance several times before, this is the first time I've needed to collect on it. I am very pleased to say my claim was processed promptly, and without question. I submitted all the necessary paperwork, and was reimbursed for the full amount. I will definitely buy this insurance for my next trip.
Thomas C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to Switzerland. Switzerland.
The trip included a
cruise
tour
Generali Global Assistance Preferred
Guess we don't know the value because we gladly didn't need to file a claim. The biggest part that we were looking for was medical coverage while on our international trip
Larry T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thanks for your feedback and your purchase! We know you have options when it comes to travel insurance and are pleased you chose us!
    Jul 11,2024
By
on
for a trip to Japan. Japan.
The trip included a
cruise
tour
Generali Global Assistance Preferred
Easy to acquire and gave me a peace of mind.
Timothy W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We appreciate you taking the time to rate Generali Global Assistance 5 stars - it's wonderful to know our efforts helped with your travel experience.
    Jul 11,2024
By
on
for a trip to the Republic of Botswana. the Republic of Botswana.
The trip included a
tour
Generali Global Assistance Preferred
Very disappointed in claim response--typical of today's insurance companies--collect high premium charges but deny any covered payouts.
I will also be referring case to Illinois consumer affairs, department of insurance.
I will also be writing reviews for my usual travel sites, including trip advisor, warning future travelers to avoid this company.
Michael H. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We value your feedback. We are sorry to hear about your negative experience and for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important to review the coverage details of our plans via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. We have dedicated customer service representatives who can clarify the Plan terms and conditions and guide you towards the best coverages. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. Please reach out to us at the phone number or email provided above if you have any additional questions about your Plan’s coverage.
    Jul 11,2024
By
on
for a trip to the United Kingdom. the United Kingdom.
The trip included a
cruise
tour
Generali Global Assistance Preferred
Didn't have to use it, which is a good thing. They make it easy to purchase
Andrew C. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs. We appreciate your review!
    Jun 12,2024
By
on
for a trip to Antigua and Barbuda. Antigua and Barbuda.
The trip included a
cruise
tour
Generali Global Assistance Preferred
I totally believe in trip insurance. Wouldn't travel without it...
ROSEMARIE P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We greatly appreciate the endorsement. Thank you for choosing to #TravelSmarter.
    Jun 12,2024
By
on
for a trip to the United States. the United States.
The trip included a
cruise
tour
Generali Global Assistance Preferred
Not used , but for peace why of mind , glad I had it.
Edwin R. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Your review means the world to us. We appreciate you taking the time to leave us your feedback.
    Jun 12,2024
By
on
for a trip to New Zealand. New Zealand.
The trip included a
tour
Generali Global Assistance Preferred
Policy seemed to provide a reasonable amount of coverage for important items at a reasonable price. I would purchase a policy from you again.
Dennis W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to Bermuda. Bermuda.
The trip included a
cruise
tour
Generali Global Assistance Preferred
We did not have to file any claim.
KAREN D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to France. France.
The trip included a
cruise
tour
Generali Global Assistance Preferred
Really have no opinion since we did not have to use it.
gayenell e. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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