Travel Insurance Reviews Generali Global Assistance Preferred
The Preferred plan offers higher coverage amounts than the Standard plan while still including a long list of covered reasons for trip cancellation and trip interruption. This plan also includes sports equipment rental coverage and many concierge services you can use while traveling.
To learn more, see the Generali Global Assistance Preferred product page.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Did not have to file any claims, so there isn't any relevant feedback.
Neal S. would
recommend this plan to a friend or relative.
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Samantha FourezGenerali Global Assistance
We're thrilled your trip was a success! The next time you choose Generali Global Assistance for your trip protection, we have concierge services included in your Plan that you can use even before your trip! To learn more, please visit: generalitravel.com/care-servicesSep 25,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Because I didn't need to use any of the benefits, I don't know if I would have a problem if I needed to
make a claim.
make a claim.
Helen F. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
If you chose us in the future, remember that some of your services are available to use even before your trip. Visit generalitravel.com/care-services to learn more.Sep 12,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Great value
Richard S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Samantha Fourez
Generali Global Assistance
Thanks for your feedback and purchase!Sep 12,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Quick turnaround from date I submitted a claim till the claim was completed. My ER visit during my vacation was covered and refunded. Thanks for quick service!
Robert C. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.Sep 12,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Fortunatley, did not need to use the policy this time, but have been very glad to have had it on the occasions when we did.
Frederick K. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
Thank you for the stellar review. Your confidence in our services is the best compliment we could ask for!Sep 12,2024
The trip included a
cruise
Generali Global Assistance
Preferred
They refuse to reimburse me $150 for a doctors visit in France because the doctor doesn’t have a fax number. They have all the paperwork and bills and credit card receipts, but they won’t call him for whatever else they need and he has no fax machine.
Wendi L. would not
recommend this plan to a friend or relative.
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Angie
Thank you for your feedback, Wendi. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected].
Sep 11,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Thank goodness I didn't have to use it. However, it gave me piece of mind in the event of an issue.
I actually walked by the Generali office in Italy!!
I actually walked by the Generali office in Italy!!
Karen B. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
We appreciate you taking the time to rate Generali Global Assistance - it's wonderful to know our efforts helped your travel experience while in Italy!Sep 12,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Generali cancelled my insurance 5 days before departure. No reason given. The only thing good I can say about them is that they refunded my premium immediately.
Patricia P. would not
recommend this plan to a friend or relative.
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Angie
Thank you for your feedback, Patricia. We apologize for any inconvenience. Our records indicate that only the duplicate policy was cancelled, and you do have an active policy with us at this time. You should have received an email from our Customer Service team with additional information regrading your active policy. If you have any questions, please contact us at 800-348-9505 or via email at [email protected]
Sep 11,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Excellent Thank you
Janet L. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
We strive to exceed customer satisfaction!Sep 03,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Generali was wonderful. I fell and fractured my pelvis on the first day of my trip. They were quick to respond to my call for help and when I was released from the hospital they made all the arrangements to get me home. The arrangements were from the hospital to and through the airports and from my final airport to my home. I would definitely use them again and highly recommend them to others. They even covered the expenses of my traveling companion to help see me home.
Leah D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Samantha Fourez
Generali Global Assistance
We appreciate your feedback! Our travel assistance line is available 24/7/365, to provide emergency assistance to our travelers, and we are pleased to hear that they met your expectations.Sep 03,2024